Service Request Ticket

Service Request Information

CONTACT	Name	Blatner, Chelsee	Date	Oct 25, 2023 03:19 PM
	Department	Student Engagement	Phone	88647
	Location		Email	blatnerc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20130039 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	C01GMX1	Description	Dell Latitude E6430, IntelCore i7, 2.7GHz, 6M Cach
	Serial No.	C01GMX1	Location	PDR
	CPU	Intel Core i7-3740QM(2.7GHz, 6M cache)
	OS	Windows 7 Pro, 64 bit	Software	Win 8 Pro 64bit downgraded to WIN 7 Pro, MS office Pro Plus 2013 from P00TBA downgraded to Pro Plus 2010
	Wired NIC	F0:1F:AF:29:AC:A2
	Wireless NIC	0C:84:DC:8E:6F:24
	Bluetooth NIC	24:FD:52:34:E5:A1

TECHS	Submitted by	Kyla Aitaro	Contact	aitarok@wou.edu	88925
	Primary Technician		Contact	rmartinis22@wou.edu	88925

Entered by	Date	Memo
Jack Martinis			Email Public
Entered by	Date	Memo
Jack Martinis	Oct 25, 2023 03:42 PM	Task reassigned to Jack Martinis.	Add Attachment
Jack Martinis	Oct 25, 2023 03:42 PM	Task reassigned to Jack Martinis.	Add Attachment
Jack Martinis	Oct 25, 2023 03:42 PM	Took hard drive out, labeled it that the HD was out, put in PDR pile. Updated inventory. Closing ticket.	Add Attachment
Kyla Aitaro	Oct 25, 2023 03:22 PM	Location: PDR Pile	Add Attachment
Kyla Aitaro	Oct 25, 2023 03:20 PM	Helpdesk received : -laptop only (W#20130039)	Add Attachment
Kyla Aitaro	Oct 25, 2023 03:19 PM	Please PDR and remove device from Student Engagement Inventory. -Chelsea Blatner	Add Attachment