Service Request Ticket - # 81488

Service Request Information

CONTACT Name Sellers, Shawn   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 26, 2023 09:17 AM
Department College of Education Phone 88985
Location Email sellerss@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
peripheral Edit WOU # 20210340[Edit Inv] (opens in a new window) Bldg/Room ITC 013
Service Tag 9R6WCF3 Description Dell Thnderbolt Dock #WD19TBS
Serial No. 9r6wcf3 Location GFA Pool
TECHS Submitted by Mary Dycus Contact mdycus20@wou.edu 88925
Primary Technician Contact tbenedettiwhite20@wou.edu 88925

Tracking

Entered by Date Memo
Tony Benedetti White
Email

Public
Entered by Date Memo
Tony Benedetti White Nov 07, 2023 01:09 PM 
Status changed from (1) Pending to (5) Completed
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Tony Benedetti White Nov 07, 2023 01:09 PM 
FUTURE TROUBLESHOOTING FOR THIS DOCK:
if some usb ports on the dock are not working, try 
flipping the usb-c connection to the computer. It 
worked for me.
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Tony Benedetti White Oct 31, 2023 01:40 PM 
****This is an outgoing email****
Hi Shawn,

I just wanted to check in with you regarding service 
request #81488

Description: Water spilled on docking station now 
docking station will not turn on. 

I wanted to check & see if your dock was still 
working fine? If it is still working I will go ahead 
and close the service request!
-Tony
UCS Technician
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Public
Tony Benedetti White Oct 26, 2023 12:04 PM 
Task reassigned to Tony Benedetti White.
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Tony Benedetti White Oct 26, 2023 12:04 PM 
keeping open for 1 week to see if user has any 
issues
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Mary Dycus Oct 26, 2023 09:23 AM 
Priority changed from (3) Priority to (6) No Response Necessary.
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Mary Dycus Oct 26, 2023 09:23 AM 
Priority changed from (6) No Response Necessary to (3) Priority.
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Mary Dycus Oct 26, 2023 09:19 AM 
Priority changed from (3) Priority to (6) No Response Necessary.
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Mary Dycus Oct 26, 2023 09:19 AM 
user was able to get it working and everything 
plugged in correctly.
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Mary Dycus Oct 26, 2023 09:17 AM 
User called this morning 10/26/2023. Stated that 
she had tripped and fell and spilled water on the 
docking station. She was able to get it dry as 
much as she could. However, now the docking 
station is not turning on. User stated that she 
did have issues previously with her docking 
station and does not know if that may be the case 
in this situation. She also added that her docking 
station may not be turning on due to it not being 
plugged in correctly. And would like a tech to 
come over and help replug things back in properly.
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