Service Request Ticket

Service Request Information

CONTACT	Name	Scholerman, Antonia	Date	Oct 26, 2023 11:17 AM
	Department		Phone	5037514057
	Location		Email	scholermana@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20190236 (opens in a new window)	Bldg/Room	ITC 008
	Service Tag	4H3QPV2	Description	Latitude 7300 i5-8265U 13.3in non-touch Display
	Serial No.	4H3QPV2	Location	Loaner \|\| Imaged 2/24 \|\| Loaner shelf
	CPU	Intel Core i5-8265U 8thGen(Quad 1.6GHz, 6M Cache)
	OS	Windows 10 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2019009325;
	Wireless NIC	38:00:25:F7:F2:24
	AUX NIC	C8:F7:50:DE:49:24

TECHS	Submitted by	Tony Benedetti White	Contact	tbenedettiwhite20@wou.edu	88925
	Primary Technician		Contact	dcoons24@wou.edu	88925

Entered by	Date	Memo
Dyllan Coons			Email Public
Entered by	Date	Memo
Dyllan Coons	Feb 24, 2025 10:13 AM	Task reassigned to Dyllan Coons.	Add Attachment
Dyllan Coons	Feb 24, 2025 10:13 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dyllan Coons	Feb 21, 2025 11:40 AM	Returned, we are Image plz	Add Attachment
Dyllan Coons	Nov 15, 2024 04:58 PM	Status changed from (2) Scheduled to (1) Pending	Add Attachment
Dyllan Coons	Nov 15, 2024 04:57 PM	Task reassigned to UCS Tech.	Add Attachment
Dyllan Coons	Nov 15, 2024 04:57 PM	didn't return as scheduled :(	Add Attachment
Dyllan Coons	Nov 13, 2024 05:45 PM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Dyllan Coons	Nov 13, 2024 03:02 PM	Task reassigned to UCS SRD.	Add Attachment
Dyllan Coons	Nov 13, 2024 03:02 PM	User will be in tomorrow 11/14/24 to return this. SRD please ask if USER wants the computer put in two weeks to retrieve data or if we can reimage it immediately.	Add Attachment
Tony Benedetti White	Oct 26, 2023 11:22 AM	Was Inventory updated: yes	Add Attachment Public
Tony Benedetti White	Oct 26, 2023 11:22 AM	Was this added to Loaners-n-Checkouts app: yes	Add Attachment Public
Tony Benedetti White	Oct 26, 2023 11:17 AM	see SR# 81372	Add Attachment