Service Request Ticket - # 81495

Service Request Information

CONTACT Name Student, Student   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 26, 2023 12:29 PM
Department Phone 88925
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20150073[Edit Inv] (opens in a new window) Bldg/Room SH 123
Service Tag Description Apple mac mini #Z0R7
Serial No. C07Q70CRG1J1 Location Smart Classroom Instructor's Station

CPU Intel Core i7(3.0GHz dual-core, 4MB L3 cache)


OS MAC OS X 10.14 (Mojave) Software Office for MAC from VISA2015004715

Wired NIC 38:C9:86:00:5B:DA


Wireless NIC AC:29:3A:EB:F6:E6


Bluetooth NIC AC:29:3A:EB:F6:E7

TECHS Submitted by Monica Valencia Contact valenciam@wou.edu
Primary Technician Contact rmartinis22@wou.edu 88925

Tracking

Entered by Date Memo
Jack Martinis
Email

Public
Entered by Date Memo
Jack Martinis Nov 08, 2023 04:04 PM 
Status changed from (1) Pending to (5) Completed
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Jack Martinis Nov 08, 2023 04:04 PM 
I checked both rooms for their sophos; they both updated, so now this ticket can be closed.
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Jack Martinis Nov 02, 2023 10:32 AM 
APSC 123 and 122 both updated to monterey, latest version supported. 123 also was given sophos disk access, etc. Maybe should check that with the other one.
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Jack Martinis Nov 02, 2023 09:42 AM 
APSC 123 needs to update; left updating this morning, 122 was all updated.
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Jack Martinis Oct 31, 2023 10:16 AM 
If I have time to check these stations out, I will, I believe they should both be updated and all should be fine. Will close either today or tomorrow.
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Jack Martinis Oct 27, 2023 02:03 PM 
APSC 123 updated, went back to check on it and a class was in session. Left 122 to update, its logged into UCS admin profile rn and the monitor is turned off. It will take about 20 minutes from the time of writing this to update, and hopefully it will sign out of UCS admin.
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Jack Martinis Oct 27, 2023 01:30 PM 
Was able to get into both rooms and start downloading / installing the latest mac os supported by 20150072[Edit Inv], 20150073[Edit Inv]. Monterey is the latest, will check before I leave today to make sure UCS admin isn't left logged in.
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Jack Martinis Oct 27, 2023 10:40 AM 
SH122 busy until 12 / noon today,
SH123 busy until 1pm today.
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Brady Parksion Oct 26, 2023 12:38 PM 
Task reassigned to Jack Martinis.
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Brady Parksion Oct 26, 2023 12:38 PM 
Unable to do request today incase there are any 
issues here is a class at 3pm. Assigned to Jack 
incase he has time on 10/27/23 to update the 
computer after 10:50pm
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Monica Valencia Oct 26, 2023 12:32 PM 
See attachment for schedule of classrooms also make sure to reference Astra. SH 123 is currently on Catalina
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Monica Valencia Oct 26, 2023 12:29 PM 
Faculty member asked if we could update the OS for the instructor station
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