Task reassigned to Jack Martinis.

Laptop placed in outbox, labeled. Has charger, no case?

Please add the physical location of the device. 
Brittany came in to pickup her device but we were 
unable to locate it. 

****outgoing****

Hello Brittany;

We have recently reinstalled and updated your macbook pro that was having some issues and it is ready for a pickup. Do you still have a loaner that was taking this computer's place in the meantime? If so, we will want to make sure that any physical data saved on the loaner is put onto your H drive / cloud storage. 

-Jack Martinis, UCS Tech.

Placed on imaging station

Task reassigned to John Rushing.

****This is an outgoing email****
Hi Brittany,

I need some additional information regarding 
service request #81509

Description: Macbook shutting down repeatedly

Currently, we are working on your Macbook and it 
has an iCloud Apple ID linked to this device. 
Without removing the Apple ID we get an error when 
attempting to restore. Would you be able to remove 
it from your account at iCloud.com so that we can 
restore the device?

Best,
Jack

Same problem appeared again

Task reassigned to Kyla Aitaro.

received loaner W#20200867 from Brittany Kima on 
10/31/23. I have updated Loaners-Checkout & 
Inventory

Status changed from (1) Pending to (6) Ready to Deliver

****This is an outgoing email****

That would work great! I will notate it on the 
service request, so whoever is here knows where it 
is.

Best,

-Brady

University Computing Solutions

MacBook is updated and working properly, placing in 
outbox to be given back to Brittany.

Got desktop files taken off of computer and put onto a NVMe flash drive. 
Tried to update directly to Sinoma, Got the boot loop issue. Updated to 
the latest version of Ventura and waiting to see the outcome of updating 
to Sinoma from this version of Ventura. 

She brought her laptop in because over the weekend 
it started randomly shutting down. She tried to 
update the OS but it would never finish, it would 
start and then shut down. She says it's gotten to 
the point where when she powers the computer on 
and tries to log in, it  just shuts down and 
restarts. Putting it in the inbox