Service Request Ticket

Service Request Information

CONTACT	Name	Kima, Brittany	Date	Oct 30, 2023 09:05 AM
	Department	Strategic Communications & Marketing	Phone	88163
	Location		Email	kimab@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20200867 (opens in a new window)	Bldg/Room	HL 117
	Service Tag		Description	Apple 13-inch MacBook Pro #Z11B
	Serial No.	SC02FX4LJQ05N	Location	Ellie Baker
	CPU	Apple M1 chip with 8-core CPU
	OS	Unknown	Software
	Wireless NIC	3C:06:30:1C:54:6A
	Bluetooth NIC	3C:06:30:1C:40:63

TECHS	Submitted by	Laurie McCoy	Contact	lmccoy21@wou.edu	88925
	Primary Technician		Contact	azhen23@wou.edu	88925

Entered by	Date	Memo
Andrew Zhen			Email Public
Entered by	Date	Memo
Jack Martinis	Nov 22, 2023 09:34 AM	Task reassigned to Andrew Zhen.	Add Attachment
Jack Martinis	Nov 22, 2023 09:34 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jack Martinis	Nov 22, 2023 09:34 AM	Laptop loaner is back. Closing ticket.	Add Attachment
Sam Sevugan	Nov 16, 2023 12:55 PM	She is borrowing it again while her device is being worked on again.	Add Attachment
Sam Sevugan	Nov 16, 2023 12:48 PM	Returned Loaner 20200867 and pickup laptop	Add Attachment
Laurie McCoy	Oct 30, 2023 09:13 AM	Also updated in loaner spreadsheet	Add Attachment
Laurie McCoy	Oct 30, 2023 09:12 AM	Was Inventory updated: Yes	Add Attachment Public
Laurie McCoy	Oct 30, 2023 09:12 AM	Was this added to Loaners-n-Checkouts app: Yes	Add Attachment Public
Laurie McCoy	Oct 30, 2023 09:05 AM	Gave loaner 20200867	Add Attachment