Service Request Ticket

Service Request Information

CONTACT	Name	Student, Student	Date	Oct 30, 2023 02:22 PM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20171001 (opens in a new window)	Bldg/Room	RWEC 262
	Service Tag		Description	Apple iMac 21.5-inch 4K 3.0GHz Quad Intel i5 #Z0TK
	Serial No.	C02WT1CCJ1G9	Location	Student worker
	CPU	Intel Core i5(3.0GHz quad -core)
	OS	MAC OS X 10.12 (macOS Sierra)	Software	Microsoft Desktop Education license allows install of Office 201* for MAC XXXX2017006552;
	Wired NIC	78:7B:8A:DA:55:27
	Bluetooth NIC	14:20:5E:05:18:5B

TECHS	Submitted by	Michael Volkmann	Contact	volkmannm@wou.edu	88188
	Primary Technician		Contact	bparksion23@wou.edu	88925

Entered by	Date	Memo
Brady Parksion			Email Public
Entered by	Date	Memo
Brady Parksion	Oct 31, 2023 03:19 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brady Parksion	Oct 31, 2023 03:19 PM	Computer is seen on our end. Closing ticket.	Add Attachment
Brady Parksion	Oct 31, 2023 03:19 PM	Computer is updated to Venture, Sophos is now installed and says the computer is protected. Verifying we can see it on our end then ill close out the ticket.	Add Attachment
Monica Valencia	Oct 31, 2023 09:03 AM	Task reassigned to Brady Parksion.	Add Attachment
Brady Parksion	Oct 30, 2023 04:04 PM	Uninstalled Sophos, when trying to reinstall it said the OS is to old. Currently updating to Ventura. Going to check on it tomorrow and get Sophos on it. Turned firewall on, so it has something to protect it.	Add Attachment
Michael Volkmann	Oct 30, 2023 02:22 PM	W20171001\nzimmerly18 macOS High Sierra 10.13 Hasn't had a Sophos update in over a year!	Add Attachment