Service Request Ticket - # 81522

Service Request Information

CONTACT Name Darby, Cheri   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 31, 2023 01:30 PM
Department Business Services Phone 88837
Location Email darbyc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20200666[Edit Inv] (opens in a new window) Bldg/Room WEL 221
Service Tag 4W1C3D3 Description Dell Latitude 5410
Serial No. 4w1c3d3 Location Cheri Darby

CPU 10th Generation Intel Core 15-10310U


OS Windows 10 Enterprise 64bit Software

Wired NIC 38:14:28:14:23:55


Wireless NIC B0:60:88:BF:ED:BB

TECHS Submitted by Sam Sevugan Contact ssevugan20@wou.edu 88925
Primary Technician Contact bparksion23@wou.edu 88925

Tracking

Entered by Date Memo
Brady Parksion
Email

Public
Entered by Date Memo
Brady Parksion Nov 30, 2023 12:28 PM 
Status changed from (1) Pending to (5) Completed
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Jack Martinis Nov 22, 2023 12:08 PM 
Task reassigned to Brady Parksion.
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Brady Parksion Oct 31, 2023 03:44 PM 
Changed port from the laptop USB port to the Dock 
front USB port.
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Brady Parksion Oct 31, 2023 03:41 PM 
Changed wireless adapter's port for the keyboard 
to see if it would allow her typing to me more 
responsive. The slowness referred to is only when 
typing. Opening apps and doing anything else works 
perfectly fine. Leaving ticket open incase she 
still has issues. If there is no issue by the end 
of tomorow I will close ticket.
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Sam Sevugan Oct 31, 2023 01:30 PM 
Cheri called to request for a tech to drop by and 
assess/figure out why her laptop is running slow 
and freezing. She is available all-day, apart from 
the lunch hour 12-1pm. You can give her a call @ 
88837 to confirm a date and time. She would prefer 
a visit and not to have it dropped off to UCS.
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