Service Request Ticket - # 81547

Service Request Information

CONTACT Name Hinzman, Melissa   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 02, 2023 10:37 AM
Department Student Success & Advising Office Phone 89354
Location Email hinzmanm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20211308[Edit Inv] (opens in a new window) Bldg/Room SAC 133
Service Tag 6170JL3 Description Dell Latitude 5520 laptop
Serial No. CN0FMTKRWSC0023S00DH Location Alyssa Nafziger

CPU 11th Gen Intel® Core- i5-1145G7, vPro 8


OS Unknown Software

Wired NIC 00:BE:43:4A:55:75


Wireless NIC 7C:21:4A:CC:1B:2C

TECHS Submitted by Mary Dycus Contact mdycus20@wou.edu 88925
Primary Technician Contact chreha21@wou.edu 88925

Tracking

Entered by Date Memo
Charlee Hreha
Email

Public
Entered by Date Memo
Charlee Hreha Nov 13, 2023 10:30 AM 
Status changed from (2) Scheduled to (5) Completed
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Charlee Hreha Nov 13, 2023 10:30 AM 
Task reassigned to Charle Hreha.
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Brady Parksion Nov 13, 2023 09:33 AM 
Swapped dock 20181450[Edit Inv] for 20191020[Edit Inv] (first dock did not have 
correct ports for new monitor)
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Monica Valencia Nov 09, 2023 03:33 PM 
Task reassigned to Brady Parksion.
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Charlee Hreha Nov 08, 2023 11:17 AM 
Status changed from (1) Pending to (2) Scheduled
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Charlee Hreha Nov 08, 2023 11:17 AM 
****This is an outgoing email****

Hi Melissa,

Sounds great, I'll head over at 9a this Monday to 
get that set-up for Alyssa! Have a great week and 
don't hesitate to reach out if you have any 
questions!

~Charlee Hreha (UCS Support Tech)
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Charlee Hreha Nov 08, 2023 11:13 AM 
****This is an incoming email****

Hi Charlee,
Thank you! Monday or Tuesday of next week between 
8:00am and 10:00am would probably work best. 

Best,
Alyssa Nafziger
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Monica Valencia Nov 08, 2023 11:10 AM 
Equipment has been updated on GFA pool spreadsheet
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Charlee Hreha Nov 08, 2023 11:04 AM 
****This is an outgoing email****

Perfect, we will finish getting this ready for 
you! Is there a time next week that works for us 
to come by and set it up for you?

~Charlee Hreha (UCS Support Tech)
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Charlee Hreha Nov 08, 2023 10:50 AM 
****This is an incoming email****

Hi Charlee,

That should be everything Alyssa needs at this 
time. Thanks so much!

Melissa
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Jack Martinis Nov 08, 2023 10:38 AM 
Laptop updated w/ basic image, admin rights bestowed. Put back with other equipment on setup shelf.
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Charlee Hreha Nov 08, 2023 09:52 AM 
Laptop -  20211308[Edit Inv]
Monitor - 20210124[Edit Inv]
Doc -     20181450[Edit Inv]
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Charlee Hreha Nov 08, 2023 09:34 AM 
****This is an outgoing email****

Hi Alyssa,

I need some additional information regarding 
service request #81547

Description: Alyssa Nafziger GFA Pools PC new 
employee laptop

I am working on getting your PC set-up ready and 
was wondering if there are any other programs that 
you would need installed on your computer? We 
already have the basics installed such as 
Microsoft Office, Google Chrome, Zoom, and Adobe.

Let me know if you have any questions!

~Charlee Hreha (UCS Support Tech)
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Monica Valencia Nov 06, 2023 09:43 AM 
Priority changed from (3) Priority to (2) High Priority.
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Monica Valencia Nov 06, 2023 09:42 AM 
Task reassigned to New Equip. Setup.
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Mary Dycus Nov 06, 2023 09:14 AM 
****This is an email****
Morning Mary, 

The employee was Keegan Gormally. His replacement 
is Alyssa Nafziger. 

Melissa
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Mary Dycus Nov 06, 2023 09:11 AM 
Task reassigned to UCS Tech.
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Mary Dycus Nov 06, 2023 09:11 AM 
***THIS IS AN OUTGOING EMAIL***
Good morning Melissa,

What is the name of the employee being replaced? 
Please let me know. 

Best,
Mary
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Monica Valencia Nov 06, 2023 09:09 AM 
Task reassigned to New Equip. Setup.
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Monica Valencia Nov 06, 2023 09:09 AM 
Need to know who Alyssa is replacing
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Mary Dycus Nov 02, 2023 10:38 AM 
****This is an email****
Hi Mary,

Alyssa's office is located in the Advising Center, 
Room 133.

Melissa
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Mary Dycus Nov 02, 2023 10:38 AM 
****This is an email****
Hi Mary,

Their first day was 11/1 and, yes, they are 
replacing an old employee. They would prefer a PC.

Thanks so much!
Melissa
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Mary Dycus Nov 02, 2023 10:38 AM 
***THIS IS AN OUTOGING EMAIL***
Melissa,

When is the new employee's start date? Are they 
replacing an old employee? And would they prefer a 
PC or a Mac?

Best,
Mary
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Mary Dycus Nov 02, 2023 10:38 AM 
****This is an email****
Hi Mary,

nafzigera - V00364536 - Alyssa Nafziger

Thanks!
Melissa
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Mary Dycus Nov 02, 2023 10:37 AM 
***THIS IS AN OUTGOING EMAIL***
Good morning Melissa,

What is the V number and username of the new 
employee? 

Best,
Mary
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Mary Dycus Nov 02, 2023 10:37 AM 
****This is an email****
Hi There,

We have a new employee in Student Success and 
Advising and they are in need of a laptop setup. 
We recently had an employee depart and they 
returned their university-issued laptop at that 
time, per the HR departure checklist. Would it be 
possible to get this process started? Please let 
me know what information you need.

Thanks so much!
Melissa
--
Current Students:  Schedule an Appointment

Prospective Students:  Contact Student Success & 
Advising at 503-838-8428 to see about appointment 
availability

Melissa Hinzman, MSc.
(she/her)
Office Coordinator/Advisor
Student Success and Advising
503.838.9354
hinzmanm@wou.edu
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