Service Request Ticket

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Service Request Information

CONTACT	Name	Garcia, Roseanna	Date	Nov 02, 2023 03:14 PM
	Department		Phone	14069
	Location		Email	garciar@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20230232 (opens in a new window)	Bldg/Room	APSC 412
	Service Tag		Description	Xerox B230/DNI Monochrome Laser Printer
	Serial No.	SQQW002701	Location	Joseph Macade (replacing 20130602)
	Model	B230	Hostname	ia-global
	Notes	Toner: Standard 006R04399 toner cartridge yields approximately 1,200 pages; High Capacity 006R04400 toner cartridge yields approximately 3,000 pages; Extra High Capacity 006R04401 toner cartridge yields approximately 6,000 pages Imaging Unit 013R00691 imaging unit yields up to 12,000 pages	Ink/Toner Refill
	Wired NIC	9C:93:4E:DF:FB:43

TECHS	Submitted by	Hannah Warner	Contact	hwarner18@wou.edu	88925
	Primary Technician		Contact	valenciam@wou.edu

Tracking

Entered by	Date	Memo
Monica Valencia			Email Public
Entered by	Date	Memo
Monica Valencia	Dec 13, 2023 03:16 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Monica Valencia	Dec 13, 2023 03:15 PM	Printer is now on threesisters. Name is IA-Global. Emailed both Joe and Roseanna that the printer is networked and the name of it.	Add Attachment
Monica Valencia	Dec 12, 2023 02:49 PM	Task reassigned to Monica Valencia.	Add Attachment
Monica Valencia	Dec 12, 2023 02:11 PM	Task reassigned to Paul Lambert.	Add Attachment
Monica Valencia	Dec 12, 2023 02:11 PM	Working on getting this on the network and added to threesisters	Add Attachment
Paul Lambert	Dec 12, 2023 09:24 AM	Task reassigned to Monica Valencia.	Add Attachment
Paul Lambert	Dec 12, 2023 09:24 AM	port activated and printer stuff is is dns and dhcp	Add Attachment
Paul Lambert	Dec 07, 2023 02:36 PM	Stopped by. office was locked	Add Attachment
Monica Valencia	Dec 06, 2023 11:03 AM	Port 020B052 needs to be activated for the printer	Add Attachment
Monica Valencia	Dec 05, 2023 03:43 PM	Task reassigned to Paul Lambert.	Add Attachment
Monica Valencia	Dec 05, 2023 03:43 PM	Print is setup. He wants it networked but unable to add new network printers. Assigning to Paul so that he see's this needs to be added.	Add Attachment
Monica Valencia	Dec 01, 2023 10:13 AM	**This is an email** This one is located behind my desk in Room 412, so that it can be used for secure printing of immigration documentation for students.	Add Attachment
Monica Valencia	Nov 22, 2023 09:16 AM	**This is an email** If that's the HP Officejet Pro 8100, yes. this one will replace it.	Add Attachment
Monica Valencia	Nov 22, 2023 09:16 AM	Task reassigned to Monica Valencia.	Add Attachment
Monica Valencia	Nov 22, 2023 09:16 AM	**This is an Outgoing email** I am working on getting the printer updated and making sure it's working properly before setting it up. Is this printer going to replace the HP the department currently has?	Add Attachment
Jack Martinis	Nov 21, 2023 12:49 PM	Little printer needs to be hooked up and connected to his machine; he also needs the main printer for the international dept. added with his print code.	Add Attachment
Joanie Kinnaman	Nov 16, 2023 02:18 PM	**This is an email** email from Roseanna Garcia sent 2:14 PM 11/16/2023 If they install the printer on Friday, I work remotely and will be available 1-3pm. Joe Macade may be contacted if they need his office opened or have questions. The printer is for him.	Add Attachment
Monica Valencia	Nov 08, 2023 10:48 AM	Printer is on the counter of ITC008 being set up	Add Attachment