Service Request Ticket - # 81556

Service Request Ticket - # 81556

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Service Request Information

CONTACT	Name	Nunez Herrera, Trixia	Date	Nov 03, 2023 08:05 AM
	Department		Phone	89462
	Location		Email	herrerat@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20181386 (opens in a new window)	Bldg/Room	SSC 205
	Service Tag	GY9XDW2	Description	Dell OptiPlex 7060 SFF desktop, i5-8500 3Ghz 6core
	Serial No.	GY9XDW2	Location
	CPU	intel i5-8500(6-Core/Thread,9MB Cache, up to 4GHz)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 201* from XXXX2018007938; Adobe CC [NAMED USER] MAY/JUNE2019;
	Wired NIC	6C:2B:59:E8:02:E5

TECHS	Submitted by	Laurie McCoy	Contact	lmccoy21@wou.edu	88925
	Primary Technician		Contact	rmartinis22@wou.edu	88925

Tracking

Entered by	Date	Memo
Jack Martinis			Email Public
Entered by	Date	Memo
Jack Martinis	Dec 07, 2023 04:43 PM	Task reassigned to Jack Martinis.	Add Attachment
Jack Martinis	Dec 07, 2023 04:43 PM	Task reassigned to Jack Martinis.	Add Attachment
Jack Martinis	Dec 07, 2023 04:43 PM	She said it is working; the problem was for a particular document. Closing ticket.	Add Attachment
Jack Martinis	Dec 07, 2023 04:02 PM	**This is an outgoing email Hi Trixia, I need some additional information regarding service request #81556 Description: Only prints one page available 11/9 from 3:30 - 5pm** Is this still an issue for you? -Jack Martinis, UCS Tech.	Add Attachment Public
Charlee Hreha	Nov 17, 2023 08:44 AM	**This is an outgoing email Hi Trixia, I need some additional information regarding service request #81556 Description: Only prints one page available 11/9 from 3:30 - 5pm** Did this problem ever get fixed for you? If not please let me know your availability for next week and we can send someone over to check it out! Thank you and have a great day! ~Charlee Hreha (UCS Support Tech)	Add Attachment Public
Kyla Aitaro	Nov 09, 2023 02:48 PM	**This is an email** Hello, I won’t be in until 3:50 today. Sorry for any inconvenience.	Add Attachment
Laurie McCoy	Nov 03, 2023 10:26 AM	**This is an email** Hello and thank you! I will be in next Thursday from 3:30- 5:00. I hope that time works for someone to be able to come out.	Add Attachment
Laurie McCoy	Nov 03, 2023 08:08 AM	emailed her back for availability	Add Attachment
Laurie McCoy	Nov 03, 2023 08:06 AM	**This is an email** Hello Kyla, I noticed that I am having this issue with a word document and PDFs. When I printed a google doc it came out just fine. My device number is 20181386. I print to the "three sisters" and "downstairs three sisters" printers in the RWEC. Thanks!	Add Attachment
Laurie McCoy	Nov 03, 2023 08:05 AM	**This is an email** Hello, I would love some support with my printer settings. When I try to print an article it only sends over 1 page or it is only printing one page. Any help is appreciated. Thanks!	Add Attachment