Service Request Ticket

Service Request Information

CONTACT	Name	Schwartz, Jay	Date	Nov 03, 2023 10:01 AM
	Department	Behavioral Sciences Division	Phone	89514
	Location		Email	schwartzj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20190692 (opens in a new window)	Bldg/Room	TODD 321
	Service Tag		Description	Apple iMac 21.5 4K retinia, i5 3.0GHz 6-core #Z0VY
	Serial No.	C02ZQ0KGJWF2	Location	Jay Schwartz, Assistant Professor, Psychological S
	CPU	intel i5 (3.0 GHz, 6-Core, 8th GEN)
	OS	MAC OS X 10.15 (Catalina)	Software	User requests Adobe Acrobat. Microsoft Desktop Education license allows install of Office 201* for MAC XXXX2018007938;
	Wired NIC	3C:CD:36:5D:4D:67
	Wireless NIC	F8:FF:C2:23:50:39
	Bluetooth NIC	F8:FF:C2:37:9C:CF

TECHS	Submitted by	Joanie Kinnaman	Contact	kinnamaj@wou.edu	88154
	Primary Technician		Contact	bparksion23@wou.edu	88925

Entered by	Date	Memo
Brady Parksion			Email Public
Entered by	Date	Memo
Brady Parksion	Nov 06, 2023 04:01 PM	Task reassigned to Brady Parksion.	Add Attachment
Brady Parksion	Nov 06, 2023 04:01 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brady Parksion	Nov 06, 2023 04:01 PM	Jay stopped by and picked up the adapted, said he should be able to connect it himself. Closing ticket.	Add Attachment
Brady Parksion	Nov 06, 2023 08:42 AM	**This is an outgoing email** Hi Jay, I need some additional information regarding service request #81558 Description: needs adapter to hook up 3rd monitor. take Monoprice adapter (in my chair) to confirm it works We have the adapter for your monitor. When is a good time for us to stop by and set it up for you? I am here all day today if you’re available. -Brady University Computing Solutions.	Add Attachment Public
Joanie Kinnaman	Nov 03, 2023 04:06 PM	Monoprice # 13234 $16.23 VISA2020012012	Add Attachment
Joanie Kinnaman	Nov 03, 2023 10:01 AM	please record the 3 monitors he is using while there, please	Add Attachment