Service Request Ticket - # 81563

Service Request Information

CONTACT Name Eyster, Gabriela   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 03, 2023 01:48 PM
Department Facilities Services Phone 89388
Location Email eysterg@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20230205[Edit Inv] (opens in a new window) Bldg/Room TODD 134
Service Tag Description Dell Latitude 5540
Serial No. fwdr4y3 Location Gabriela Eyster

CPU Unknown


OS Unknown Software

Wired NIC 4C:D7:17:27:AA:BF


Wireless NIC BC:03:58:CC:31:84


Bluetooth NIC BC:03:58:CC:31:88

TECHS Submitted by Tony Benedetti White Contact tbenedettiwhite20@wou.edu 88925
Primary Technician Contact valenciam@wou.edu

Tracking

Entered by Date Memo
Monica Valencia
Email

Public
Entered by Date Memo
Monica Valencia Nov 30, 2023 08:41 AM 
Status changed from (1) Pending to (5) Completed
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Jack Martinis Nov 29, 2023 02:34 PM 
Task reassigned to Monica Valencia.
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Monica Valencia Nov 07, 2023 08:54 AM 
Waiting on response from user
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Monica Valencia Nov 07, 2023 08:53 AM 
****This is an outgoing email****
Do you need to get the CPC department drive mapped?
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Monica Valencia Nov 06, 2023 03:22 PM 
****This is an email****
Yes, I got printer working. Now I need to get the CPC mapped so I can access it.
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Monica Valencia Nov 06, 2023 02:19 PM 
****This is an outgoing email****
Hi Gabriela,

Regarding service request #81563

Description: trouble connecting to printer in CPC

Are you still experiencing issues connecting to the CPC-Spackle printer? Have you tried restarting your computer and tried to re-add it? 

Best,
Monica
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Public
Tony Benedetti White Nov 03, 2023 01:48 PM 
Capital planning and construction printer appears in 
Three sisters but does not connect with a double 
click.
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