Service Request Ticket

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Service Request Information

CONTACT	Name	Coll, Jose	Date	Nov 06, 2023 10:34 AM
	Department		Phone
	Location		Email	collj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20230234 (opens in a new window)	Bldg/Room	AD 202
	Service Tag		Description	Apple Mac Studio M2 Max Chip with 12-core CPU, 30-core GPU, 512GB SSD #MQH73LL/A
	Serial No.	XPGXDQW6JY	Location	Jose Coll
	CPU	Unknown
	OS	Unknown	Software
	Wired NIC	A4:FC:14:28:0A:7C
	Wireless NIC	A4:FC:14:2D:37:37
	Bluetooth NIC	A4:FC:14:33:D9:B1

TECHS	Submitted by	Joanie Kinnaman	Contact	kinnamaj@wou.edu	88154
	Primary Technician		Contact	rmartinis22@wou.edu	88925

Tracking

Entered by	Date	Memo
Jack Martinis			Email Public
Entered by	Date	Memo
Jack Martinis	Dec 13, 2023 11:39 AM	Task reassigned to Jack Martinis.	Add Attachment
Jack Martinis	Dec 13, 2023 11:39 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jack Martinis	Nov 29, 2023 02:48 PM	**This is an outgoing email** Hi Jose, I need some additional information regarding service request #81572 Description: Provost's personal printer needs double sided printing added - it's missing Is this still an ongoing issue? -Jack Martinis, UCS Tech.	Add Attachment Public
Jack Martinis	Nov 09, 2023 12:05 PM	Task reassigned to UCS Tech.	Add Attachment
Jack Martinis	Nov 09, 2023 12:05 PM	Though I can't remember if that was for his personal printer, the one we are currently having issues with, or for the main copier in the office...	Add Attachment
Jack Martinis	Nov 09, 2023 12:04 PM	Ticket in question: 80923	Add Attachment
Jack Martinis	Nov 09, 2023 11:58 AM	Before close I need to look back because there was a ticket exactly for this problem if I remember correctly.	Add Attachment
Jack Martinis	Nov 09, 2023 11:58 AM	I was able to install the equipment pretty flawlessly, ethernet worked, the only small thing; I wasn't able to get double sided printing working on his personal printer within his office, though I got the big copier in the room added for use and that did double side printing.	Add Attachment
Jack Martinis	Nov 09, 2023 10:09 AM	We coordinated to meet at his office at 11am to install this, he said he has about an hour window so that should be plenty enough time.	Add Attachment
Jack Martinis	Nov 08, 2023 03:49 PM	**outgoing** If all you need is the basic software, then this setup is ready to go and be installed. Let me know what your availability is this week, we will need to meet and have you log into the machine on your account to finalize the installation. -Jack Martinis, UCS Tech.	Add Attachment
Jack Martinis	Nov 08, 2023 03:49 PM	He just said he needs "The basics - thanks"	Add Attachment
Jack Martinis	Nov 08, 2023 02:47 PM	**This is an outgoing email** Hi Jose, I need some additional information regarding service request #81572 Description: Set up 20230234 Mac Studio and 2 Displays 20230235 & 20230236 Are there any additional pieces of software that you may need besides our included software? This is: Zoom, Adobe, Chrome, Firefox, Microsoft Office. -Jack Martinis, UCS Tech.	Add Attachment Public
Joanie Kinnaman	Nov 06, 2023 10:38 AM	Mac Studio on shelf, the two monitors are in my office. Joanie	Add Attachment