Service Request Ticket - # 81575

Service Request Information

CONTACT Name Sholty, Todd   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 06, 2023 02:27 PM
Department The Research Institute Phone
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20160681[Edit Inv] (opens in a new window) Bldg/Room ITC 007
Service Tag Description Apple MacBook Pro 15-inch with Retina Display#Z0RF
Serial No. C02T12T4G8WL Location 2 wks 11/30/23 - Todd Sholty

CPU Intel Core i7(2.2Ghz quad, 6MB L3 cache)


OS MAC OS X 10.12 (macOS Sierra) Software MSDesktopEdOffice201*MAC XXXX2016005511; AdobeCaptivate v.9 P0103087; VidConverterUltimate v5.5.0, Apple FinalCutPro v10.3.1,& Inspiration v9.2.2(via VPPManaged Dist.)VISA2016006035;CamtasiaMAC v9 Ed VISA2016006039;Flip4MACStudio v3.3.8 VISA2016006040; Adobe CC201* subscription NamedUser(Rich Hanson) JAN2017

Wireless NIC 4C:32:75:9D:08:1F


Bluetooth NIC 4C:32:75:9D:08:20

TECHS Submitted by Laurie McCoy Contact lmccoy21@wou.edu 88925
Primary Technician Contact rmartinis22@wou.edu 88925

Tracking

Entered by Date Memo
Jack Martinis
Email

Public
Entered by Date Memo
Jack Martinis Dec 06, 2023 03:10 PM 
Task reassigned to Jack Martinis.
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Jack Martinis Dec 06, 2023 03:10 PM 
Status changed from (1) Pending to (5) Completed
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Jack Martinis Dec 06, 2023 03:10 PM 
Laptop 20160681[Edit Inv] is back at UCS in the 2 weeks pile, and Todd got his laptop awhile ago (I don't remember the exact date). Closing ticket.
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Jack Martinis Nov 29, 2023 01:54 PM 
The laptop updated, but it still isn't enrolled - this will be fixed and this ticket will be closed when he comes in to get his new laptop.
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Jack Martinis Nov 07, 2023 09:41 AM 
****outgoing****

We are still open and operating this Friday. In terms of giving you instructions on how to do this, I may be able to try and give you instructions for updating the OS itself, but not instructions really for how to re-add this laptop to WOU's enrollment. This is crucial for allowing our department to roll out updates and certain software features to keep this device secure. If you would be able to come into UCS this Friday, or at your earliest convenience, that would be helpful for us to ensure that you are running on a secure device.

-Jack Martinis, UCS Tech.
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Jack Martinis Nov 07, 2023 09:41 AM 
****incoming****

I have this Friday off, I could drive down to WOU, but I'm wondering if you guys have that day off, due to veteran's day?
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Jack Martinis Nov 07, 2023 09:41 AM 
****incoming****

I would definitely prefer to install a newer version of OS, but it says the one I have is current. Can you just give me instructions on how to do it remotely?
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Laurie McCoy Nov 06, 2023 02:28 PM 
His email is sholtyt@wou.edu and that is his 
preferred method of contact
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Laurie McCoy Nov 06, 2023 02:27 PM 
Todd Sholty called and reported that Chrome is no 
longer working because it can't update. It says it 
needs at least 10.15 OS to run but Todd's laptop 
is on 10.13.6 and doesn't say there's any updates 
available in system preferences. 
He also says a pop up window shows up every day 
regarding "WOU Device Enrollment Notification" 
When he tries to allow it, the installation fails 
and shows a lift of verified and unverified files.
He does not work on campus and is not close enough 
to drive and bring it in, is there a way to 
address these issues remotely or walk him through 
what to do?
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