NVMe was ordered for machine, installed NVMe, 
computer returned to Aswou

****This is an email****
Laurie,

Yes, it is computer 20181474. I was told that 
there was an error message but that they cannot 
remember what it was.

The previous ASWOU VP had similar problems with 
the computer, see service request 81577. I would 
say that this has been going on since November 
2023.


Paula Verdegaal-Taylor 

****incoming****

Hi Richard,
As of now the computer seems to be working fine other than the fact that none of the browsers except  Microsoft Edge are working. When I click on Chrome and Firefox an error message pops up. It's not a big deal and I'm just using Microsoft.
  
Lilli Jacobs

****This is an email****
Last week UCS came out to ASWOU to fix 3 
computers. Unfortunately, computer 20181475 is 
still not working. The computer is not starting at 
all. Could you please let me know what we can try 
to get this fixed? We double checked that the 
computer is plugged in, the light on the tower 
comes on, the monitor lights come on but nothing 
else happens.

Thank you

Task reassigned to Brady Parksion.

Status changed from (1) Pending to (2) Scheduled

****This is an outgoing email****

Hi Paula,

Perfect, I will stop by today at 1pm to take a 
look at those computers!

~Charlee Hreha (UCS Support Tech)

****This is an outgoing email****
Hi Paula,


I can come take a look at your computers today if 
that works for you! We have techs here until 5pm but 
I can come by as early as 11am!

Thanks, 

~Charlee Hreha (UCS Support Tech)

****This is an email****
ASWOU has 3 computers that we are unable to use 
and we have had service requests entered but not 
seen a tech come and talk to us about it.

Would it be possible for somebody to come check 
out what the problem is and to let us know if we 
need to replace them or if there is a different 
fix to get these computers to work again.

One won't turn on, two freeze every time you are 
using it.

I am out of the office tomorrow but here on 
Thursday and Friday from 8AM-5PM. 

Thank you


Paula Verdegaal-Taylor 

sent follow up email

out of office till after jan. 9th.

Yes it's still happening - Daizy's email: aswouvp@wou.edu

It sounds like this computer may need a reimaging!

****This is an email****
Hello,

I can get a service request made for this issue so 
that one of our techs can come take a look. I just 
have a few questions to help provide more 
information for our techs. Does this only happen 
when Daizy is logged in to the computer and is she 
the only one using it? By freezing, do you mean it 
occasionally freezes for short periods of time or 
does it freeze up long enough that it has to be 
restarted? In case this is an issue with her 
individual user profile, when would she be 
available in the ASWOU office this week? 

Best,
Laurie