Service Request Ticket - # 81582

Service Request Information

CONTACT Name Logan, Amber   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 07, 2023 10:31 AM
Department Teacher Prep Student Support Services Phone
Location Email logana@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20210584[Edit Inv] (opens in a new window) Bldg/Room RWEC 256
Service Tag 9SCF5B3 Description Dell Latitude 5520 w/Dell Professionhal Sleeve 15
Serial No. CN0Y5H5JWSC0018D00I4 Location Amber Logan

CPU 11th Generation Intel® Core- i5-1135G7


OS Unknown Software

Wired NIC F4:EE:08:9E:8F:32


Wireless NIC DC:21:48:27:9D:54

TECHS Submitted by Cadance Bunch Contact cabunch21@wou.edu 88925
Primary Technician Contact rmartinis22@wou.edu 88925

Tracking

Entered by Date Memo
Jack Martinis
Email

Public
Entered by Date Memo
Jack Martinis Dec 13, 2023 11:19 AM 
Task reassigned to Jack Martinis.
 Add Attachment
Jack Martinis Dec 13, 2023 11:19 AM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Jack Martinis Dec 13, 2023 11:19 AM 
She said she has switched to firefox and it is a non-issue for now. Closing ticket.
 Add Attachment
Jack Martinis Dec 13, 2023 09:28 AM 
****This is an outgoing email****
Hi Amber,

I need some additional information regarding service request #81582

Description: Computer freezes up when mouse hovers over parts of the screen

Is this still an ongoing issue?

-Jack Martinis, UCS Tech.
Add Attachment
Public
Brady Parksion Nov 20, 2023 03:01 PM 
****This is an outgoing email****
Hi Amber,

I need some additional information regarding service request 
#81582

Description: Computer freezes up when mouse hovers over parts 
of the screen

I have some time today to come take a look at this issue if you still 
need our assistance. I’m available until 4 pm today and won’t be 
back until 12:00pm tomorrow if you’re available. If these times 
don’t work for you please let me know your availability so we can 
get someone over there to take a look at this issue.

Thanks,

-Brady

University Computing Solutions
 Add Attachment
Public
Cadance Bunch Nov 07, 2023 10:32 AM 
****This is an email****
oh yes.  I've done all the things.  I have to 
clear my cache daily and bounce between Firefox, 
Chrome, and Incognito tabs to be able to function 
at work because of the SAML error that plagues me.
 Add Attachment
Cadance Bunch Nov 07, 2023 10:32 AM 
****This is an email****
Have you tried restarting your computer after 
clearing your Cache? - Cadance
 Add Attachment
Cadance Bunch Nov 07, 2023 10:32 AM 
****This is an email****
it happens around 6 seconds and 13 seconds in the 
movie
 Add Attachment
Cadance Bunch Nov 07, 2023 10:32 AM 
****This is an email****
https://www.loom.com/share/d551d1fc5e7b4526bc994d7ae
7a84cc5?sid=2e5e704b-504d-4df0-8a8e-7f8ab73dadea
 Add Attachment
Cadance Bunch Nov 07, 2023 10:31 AM 
****This is an email****
Hiya, me again.  I'm having this weird problem 
where my screen is like partially covered 
depending on where my mouse hovers sometimes.  I 
did a video so you can see it: 
https://www.loom.com/share/d551d1fc5e7b4526bc994d7
ae7a84cc5?sid=2e5e704b-504d-4df0-8a8e-7f8ab73dadea
 Add Attachment