Service Request Ticket

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Service Request Information

CONTACT	Name	Connolly, Kathleen	Date	Nov 07, 2023 11:51 AM
	Department	Humanities Division	Phone	89495
	Location		Email	connollyk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20160651 (opens in a new window)	Bldg/Room	BELL 302
	Service Tag	JXW5GC2	Description	Dell Latitude E7270 (i5-6300U)
	Serial No.	JXW5GC2	Location	Kathleen Honora Connolly, replacing with 20240545
	CPU	Intel Core i5-6300U (Dual Core, 2.4GHz, 3MB cache)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2015004715
	Wired NIC	28:F1:0E:05:C2:52
	Wireless NIC	E4:B3:18:56:A1:08
	Bluetooth NIC	E4:B3:18:56:A1:0C

TECHS	Submitted by	Sam Sevugan	Contact	ssevugan20@wou.edu	88925
	Primary Technician		Contact	tbenedettiwhite20@wou.edu	88925

Tracking

Entered by	Date	Memo
Tony Benedetti White			Email Public
Entered by	Date	Memo
Tony Benedetti White	Nov 10, 2023 08:03 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Tony Benedetti White	Nov 10, 2023 08:03 AM	once on the network, Kathleen was able to log in fine, after that, we tried disconnecting from the network and it still worked. in addition we added the wou loaner account to 20160651 just in case it did the same thing, so she could still log in to the computer at home	Add Attachment
John Rushing	Nov 10, 2023 07:33 AM	Task reassigned to Tony Benedetti White.	Add Attachment
Kyla Aitaro	Nov 07, 2023 01:48 PM	Hi, Could someone come to my office tomorrow in the morning at 11 to assist me? BELL 302. best Kate	Add Attachment
Sam Sevugan	Nov 07, 2023 01:42 PM	Hi, Could someone come to my office tomorrow in the morning at 11 to assist me? BELL 302. best Kate	Add Attachment
Sam Sevugan	Nov 07, 2023 01:01 PM	After chatting with John, sent her an email letting her know we will need to have her on campus to get her domain connected. Will update with dates she is planning to drop in.	Add Attachment
Sam Sevugan	Nov 07, 2023 12:49 PM	**This is an email** Hi, since I'm at home if you need to call me it's 608-220-4609	Add Attachment
Sam Sevugan	Nov 07, 2023 11:51 AM	**This is an email**	Add Attachment
Sam Sevugan	Nov 07, 2023 11:51 AM	Hi, I had an issue with my WOU laptop last week and I'm currently having the same one. I'm at home right now. I cannot log in. It says "can't sign you in because your domain isn't available." John Rushing was able to figure out what to do. If you could tell me what I need to do I can fix it at home. Best Kate	Add Attachment