Service Request Ticket - # 81592

Service Request Information

CONTACT Name Clark, Adry   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 07, 2023 12:38 PM
Department Service Learning & Career Development Phone 88648
Location Email clarka@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20180603[Edit Inv] (opens in a new window) Bldg/Room ITC 008
Service Tag 3MZB8S2 Description Dell Latitude 5490, i5-8250U, 1.6GHZ quad core
Serial No. 3MZB8S2 Location laptop parts

CPU Intel Core i5-8250U 8thGen(Quad 1.6GHz, 6M Cache)


OS Windows 10 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2018007938; BlueBeam Revu 2018( trial mode for collab with GBC contractor) MAY2019; CAN'T SHARE Graphisoft Archaid with desktop, needs own license.

Wired NIC C8:F7:50:0D:5B:2C


Wireless NIC 20:79:18:32:F0:B4


Bluetooth NIC 20:79:18:32:F0:B8

TECHS Submitted by Jack Martinis Contact rmartinis22@wou.edu 88925
Primary Technician Contact rmartinis22@wou.edu 88925

Tracking

Entered by Date Memo
Jack Martinis
Email

Public
Entered by Date Memo
Jack Martinis Nov 08, 2023 10:13 AM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Jack Martinis Nov 08, 2023 10:13 AM 
Task reassigned to Jack Martinis.
 Add Attachment
Jack Martinis Nov 08, 2023 10:13 AM 
Closing ticket
Add Attachment
Jack Martinis Nov 08, 2023 10:13 AM 
Adry was never loaned the laptop; she came in and her laptop was looked at by Brady, she was advised not to use Edge browser - the one that was having the popups.
 Add Attachment
Jack Martinis Nov 07, 2023 12:38 PM 
Adry's laptop 20200169[Edit Inv] has had some security issues noted, and we would like to look at them. She said she will come in tomorrow, 11/8/23, to swap laptops and pick up loaner 20180603[Edit Inv].
Add Attachment