Service Request Ticket - # 81594

Service Request Information

CONTACT Name Singson, Beeb   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 07, 2023 01:41 PM
Department Natural Science Division Phone 89274
Location Email singsonb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20181430[Edit Inv] (opens in a new window) Bldg/Room ITC
Service Tag 5X008X2 Description Dell OptiPlex 7060 SFF desktop, i5-8500 3Ghz 6core
Serial No. 5X008X2 Location Earth Science Dept/ NS Scanner station, Return to

CPU intel i5-8500(6-Core/Thread,9MB Cache, up to 4GHz)


OS Windows 10 Enterprise 64bit Software MS office Pro Plus 201* from XXXX2018007938;

Wired NIC 6C:2B:59:E5:15:5B

TECHS Submitted by Sam Sevugan Contact ssevugan20@wou.edu 88925
Primary Technician Contact chreha21@wou.edu 88925

Tracking

Entered by Date Memo
Charlee Hreha
Email

Public
Entered by Date Memo
Charlee Hreha Dec 13, 2023 11:25 AM 
Status changed from (1) Pending to (5) Completed
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Charlee Hreha Dec 13, 2023 11:24 AM 
Task reassigned to Charlee Hreha.
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Charlee Hreha Dec 13, 2023 11:24 AM 
****This is an outgoing email****
Hi Beeb,

I'm so glad that the issue has been resolved! I'll 
go ahead and close this service request. Have a 
great winter break!

~Charlee Hreha (UCS Support Tech)
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Charlee Hreha Dec 13, 2023 11:21 AM 
****This is an incoming email****
This issue has been resolved.  Thanks!

Best,

Beeb
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Charlee Hreha Dec 13, 2023 10:59 AM 
****This is an outgoing email****
Hi Beeb,

I need some additional information regarding service 
request #81594

Description: Computer won't boot up all the way (has 
power, no screen function) 

I just wanted to follow up from Jack's email and ask 
if anyone had been out to check on your computer? 
Has the issue been resolved? If not then is there a 
time in the next week that works for us to come take 
a look at it? 

Thanks, 

~Charlee Hreha (UCS Support Tech)
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Jack Martinis Nov 29, 2023 02:31 PM 
****This is an outgoing email****
Hi Beeb,

I need some additional information regarding service request #81594

Description: Computer won't boot up all the way (has power, no screen function) 

Has anyone looked at this? Is this still an ongoing issue?

-Jack Martinis, UCS Tech.
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Sam Sevugan Nov 07, 2023 01:41 PM 
Beeb called from NS 216 and he was trying to 
restart 20181430[Edit Inv] but after restarting the whole 
system just became black screen. There is power 
indication but he can't get the computer to 
display on the monitor. He says this issue is not 
that urgent, low priority so whenever a tech has 
time to check it out that would be good. You can 
contact beeb for more info @ 89274
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