Service Request Ticket - # 81602

Service Request Ticket - # 81602

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Service Request Information

CONTACT	Name	Blatner, Chelsee	Date	Nov 08, 2023 09:23 AM
	Department	Student Engagement	Phone	88647
	Location		Email	blatnerc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20190843 (opens in a new window)	Bldg/Room	WUC 131
	Service Tag	4YDQS13	Description	OptiPlex 7070 SFF (i5-9500 6 Cores/9MB/6T/3GHz)
	Serial No.	4YDQS13	Location	Ochoco Room
	CPU	Intel Core i5-9500 9thGEN(6 Cores/9MB/6T/3.0GHz)
	OS	Windows 10 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2019009325;
	Wired NIC	E4:54:E8:8D:0E:D2

TECHS	Submitted by	Cadance Bunch	Contact	cabunch21@wou.edu	88925
	Primary Technician		Contact	sauern@wou.edu	88960

Tracking

Entered by	Date	Memo
Nathan Sauer			Email Public
Entered by	Date	Memo
Nathan Sauer	Nov 13, 2023 09:52 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Nathan Sauer	Nov 13, 2023 09:52 AM	I replaced the CPU in the console, and pulled the loaner. It is back in the loaner box in ITC 008. Tested the system, and everything seems good now.	Add Attachment
Nathan Sauer	Nov 13, 2023 09:51 AM	Task reassigned to Nathan Sauer.	Add Attachment
Joanie Kinnaman	Nov 09, 2023 01:44 PM	I have pulled out the NVMe card for you. It in in my polka-dot chair	Add Attachment
Brady Parksion	Nov 08, 2023 10:07 AM	**This is an outgoing email** Hi Chelsee, I need some additional information regarding service request #81602 Description: Computer in ochoa room is not working We were able to take a look at this computer and noticed the computer was very slow. The computer had a bad connection with the smart room, so we replaced that. The actual computer seems like the hard drive is bad, I’m waiting for it to let me into windows right now. I suggest we swap the hard drive out for an NVMe, but I would need your approval to do so because the department would have to pay for the replacement. Once I’m in windows I can see if there is another option if you would rather not swap out the hard drive. Thanks -Brady University Computing Solutions	Add Attachment Public
Tony Benedetti White	Nov 08, 2023 10:01 AM	Task reassigned to Brady Parksion.	Add Attachment
Tony Benedetti White	Nov 08, 2023 10:01 AM	Task reassigned to UCS Tech.	Add Attachment
Cadance Bunch	Nov 08, 2023 09:32 AM	Task reassigned to Brady Parksion.	Add Attachment
Cadance Bunch	Nov 08, 2023 09:23 AM	**This is an email** Greetings, The computer in the Ochoco room was not working last night. It would not let a group log out. In addition, it would not connect to other parts of the smart classroom console and kept turning itself off. This computer was just in for repairs by UCS. ASTRA is up to date on the room availability. Please have a tech come out to look at it. 20190843 Thanks! Chelsee	Add Attachment