Service Request Ticket - # 81606

Service Request Ticket - # 81606

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Service Request Information

CONTACT	Name	Lockwood, Sarah	Date	Nov 08, 2023 12:32 PM
	Department	Student Engagement	Phone	88088
	Location		Email	lockwoods@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20181478 (opens in a new window)	Bldg/Room	ITC 013
	Service Tag	BTKXDX2	Description	Dell OptiPlex 7060 SFFdesktop i5-8600 4.3Ghz 6core
	Serial No.	BTKXDX2	Location	SLIFC Shelf
	CPU	intel i5-8600(6-Core/9MB/6T/up to 4.3GHz/65W)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 201* from XXXX2018007938;
	Wired NIC	6C:2B:59:E7:66:F4

TECHS	Submitted by	Joanie Kinnaman	Contact	kinnamaj@wou.edu	88154
	Primary Technician		Contact	peppers@wou.edu	88956

Tracking

Entered by	Date	Memo
Shandelle Plasker			Email Public
Entered by	Date	Memo
Shandelle Plasker	Mar 18, 2024 01:48 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shandelle Plasker	Mar 18, 2024 01:47 PM	Travis Smiths license was transferred to Brant Morgan.	Add Attachment
John Rushing	Dec 12, 2023 02:15 PM	Task reassigned to Shandelle Plasker.	Add Attachment
John Rushing	Dec 07, 2023 11:32 AM	still needs installed on Travis Smith W20160652	Add Attachment
John Rushing	Dec 07, 2023 11:32 AM	Installed on W20160978 (student worker) W20160977 (student worker) Sarah Lockwood W20181478 Chelsee Blatner W20210778	Add Attachment
John Rushing	Dec 07, 2023 11:16 AM	Installer is downloaded by logging into MS Office 365 on the web. User Licenses are controlled by going into MS 365 Admin.	Add Attachment
John Rushing	Dec 07, 2023 09:05 AM	Task reassigned to John Rushing.	Add Attachment
Joanie Kinnaman	Dec 07, 2023 08:48 AM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Joanie Kinnaman	Dec 07, 2023 08:48 AM	**This is an email** Visio was purchased through UCS in October. I have yet to be contacted for the installation on my work laptop since I am one of the end users. Visio is replacing a program that is now no longer being supported and we have quite a bit of work to be done to get Visio operational. It is my understanding that the other 4 licenses/users for Visio have not been contacted either for installation. Can I get an ETA on this? We really need it expedited as soon as possible Thanks! Chelsee	Add Attachment
Jack Martinis	Nov 29, 2023 04:20 PM	She said it did not get installed, and she would like to change someone who is getting access to this; "Could you change the user Britain Shneider to Abigail Bethke (abethke21)? This would be for the computer number 20160977. Thank you!"	Add Attachment
Jack Martinis	Nov 29, 2023 02:38 PM	**This is an outgoing email** Hi Sarah, I need some additional information regarding service request #81606 Description: VISIO Install for 5 users listed below Did this ever get installed for you? -Jack Martinis, UCS Tech.	Add Attachment Public
Joanie Kinnaman	Nov 08, 2023 12:33 PM	inv# 2023-0333	Add Attachment
Joanie Kinnaman	Nov 08, 2023 12:32 PM	Sydney Martin W20160978 (student worker) Britain Schneider W20160977 (student worker) Sarah Lockwood W20181478 Chelsee Blatner W20210778 Travis Smith W20160652	Add Attachment