Service Request Ticket - # 81617

Service Request Ticket - # 81617

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Service Request Information

CONTACT	Name	Duddlesten, Ara	Date	Nov 08, 2023 04:24 PM
	Department	Business/Economics Division	Phone
	Location		Email	duddlestena@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20200294 (opens in a new window)	Bldg/Room	WEST 113
	Service Tag	FHKXZ33	Description	Dell Latitude 5300 laptop(i7-8665U, 4core 1.9GHz)
	Serial No.	FHKXZ33	Location	Ara Duddlesten
	CPU	Intel Core i7-8650U(Quad Core, 8M Cache, 1.9GHz,15W)
	OS	Windows 10 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2019009325; Monoprice Slect Sereis USB-C to VGA Adapter #12910 VISA2019011164;
	Wired NIC	74:78:27:0C:C4:3F
	Wireless NIC	08:5B:D6:6C:5D:EA

TECHS	Submitted by	Lourdes Salazar	Contact	lsalazar19@wou.edu	88925
	Primary Technician		Contact	bparksion23@wou.edu	88925

Tracking

Entered by	Date	Memo
Brady Parksion			Email Public
Entered by	Date	Memo
Brady Parksion	Nov 16, 2023 03:47 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brady Parksion	Nov 16, 2023 03:47 PM	Ara has her setup moved to her new office. Changed inventory to match, she only took her laptop and dock with her to the new building.	Add Attachment
Brady Parksion	Nov 13, 2023 08:31 AM	**This is an outgoing email** Hi Ara, I need some additional information regarding service request #81617 Description: Work Station - New Role I saw that Jack was in contact with you about moving your setup today. I am available this morning until 11:00 if you're available for us to start moving stuff to your new office. Thanks, -Brady University Computing Solutions	Add Attachment Public
Monica Valencia	Nov 09, 2023 03:33 PM	Task reassigned to Brady Parksion.	Add Attachment
Jack Martinis	Nov 08, 2023 05:03 PM	**This is an outgoing email** Hi Ara, I need some additional information regarding service request #81617 Description: Work Station - New Role After checking with my higher ups, they said that since both the Registrar's dept. and the Business / Economics dept. are generally funded, it would be no problem to migrate your setup. If you would like to coordinate with us at UCS when this move may happen, we can assist in moving, configuring, and hooking everything up for you. Please let us know when you are planning to make the move, and where to, as we will need to update the inventory for your tech. items. -Jack Martinis, UCS Tech.	Add Attachment Public
Lourdes Salazar	Nov 08, 2023 04:24 PM	**This is an email** It is 20200294. Thank you, Ara Registrar Services Specialist \| Office of the Registrar Western Oregon University 345 Monmouth Ave N. \| Monmouth, OR 97361 503-751-4013 \| Fax: 503-838-9696 duddlestena@wou.edu \| Admin 106 wou.edu/registrar	Add Attachment
Lourdes Salazar	Nov 08, 2023 04:24 PM	**This is an email** Hello! What is the WOU number of your current laptop? Best, Lourdes	Add Attachment
Lourdes Salazar	Nov 08, 2023 04:24 PM	**This is an email** Hello UCS, My last day with the Registrar's Office is this Friday and I will be moving to the Business & Economics department on Monday 11/13. I wanted to check in and see what I should do regarding my work station. Will I be able to take my current laptop with me? Also, what are the steps that I can expect in terms of ensuring that all programs that I have access to are updated (and which programs I should no longer have access to)? Thank you, Ara Registrar Services Specialist \| Office of the Registrar Western Oregon University 345 Monmouth Ave N. \| Monmouth, OR 97361 503-751-4013 \| Fax: 503-838-9696 duddlestena@wou.edu \| Admin 106 wou.edu/registrar	Add Attachment