Service Request Ticket - # 81629

Service Request Information

CONTACT Name Miller, Nick   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 09, 2023 01:27 PM
Department Business Services Phone 88166
Location Email millerna@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20210780[Edit Inv] (opens in a new window) Bldg/Room AD 101C
Service Tag Description Dell Latitude 5520
Serial No. CN0Y5H5JWSC001C700X2 Location Ryan Ellison

CPU 11th Generation Intel Core i5-1135G7 (4core)


OS Unknown Software

Wired NIC B4:45:06:4F:BD:65


Wireless NIC D4:54:8B:C0:97:F7

TECHS Submitted by Nathan Sauer Contact sauern@wou.edu 88960
Primary Technician Contact valenciam@wou.edu

Tracking

Entered by Date Memo
Monica Valencia
Email

Public
Entered by Date Memo
Monica Valencia Nov 17, 2023 09:18 AM 
Task reassigned to Monica Valencia.
 Add Attachment
Monica Valencia Nov 17, 2023 09:18 AM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Monica Valencia Nov 17, 2023 09:18 AM 
He was able to get into Adobe
 Add Attachment
Monica Valencia Nov 13, 2023 04:34 PM 
Set up laptop for Ryan. Made sure he had printers and showed him how to login to Zoom. He doesn't have a phone # assigned to him yet. We weren't able to login to Adobe CC either so need to follow up on that
 Add Attachment
Monica Valencia Nov 13, 2023 03:31 PM 
Emailed Nick letting him know the computer is ready and that Ryan has admin rights. To let us know when a good time would be today or tomorrow to take the computer and help him set up.
 Add Attachment
Mary Dycus Nov 13, 2023 10:00 AM 
Nick Miller reached out this morning 11/13/23 with 
information regarding any updates on the new hires 
laptop. Informed me there wasn't a rush but that he 
just wanted more information.
Add Attachment
Monica Valencia Nov 13, 2023 08:44 AM 
Moved the computer in AD
 Add Attachment
Monica Valencia Nov 13, 2023 08:29 AM 
As of this morning users account has not yet been created
 Add Attachment
Tony Benedetti White Nov 09, 2023 03:40 PM 
laptop is on imaging desk
Add Attachment
Monica Valencia Nov 09, 2023 03:16 PM 
If possible lets get the laptop from them and re-image it to make sure it is up to do and is on 22H2
 Add Attachment
Nathan Sauer Nov 09, 2023 01:27 PM 
Ryan will start on Monday, 11/13/23. Not in the system 
yet. Laptop, dock and two monitors are already in the 
office AD 101B.
 Add Attachment