Service Request Ticket

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	Breyer, Thomas	Date	Nov 09, 2023 02:53 PM
	Department	Student Health & Counseling Center	Phone	88873
	Location		Email	breyert@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20120566 (opens in a new window)	Bldg/Room	SHCC 117
	Service Tag	FK43BW1	Description	Dell Latitude E6430s 2.9GHz, 4M cache
	Serial No.	fk43bw1	Location	for use with Medicat software ( with Tom Bryer )
	CPU	Intel Core i7-3520M Processor (2.9GHz, 4M cache)
	OS	Windows 10 Enterprise 64bit	Software	Win 8 Pro 64bit downgraded to WIN 7 Pro, MS office Pro Plus 2013 from P0088157 downgraded to Pro Plus 2007
	Wired NIC	D4:BE:D9:88:08:8C
	Wireless NIC	60:67:20:D3:03:44
	Bluetooth NIC	20:16:D8:91:AE:F3

TECHS	Submitted by	Kyla Aitaro	Contact	aitarok@wou.edu	88925
	Primary Technician		Contact	rmartinis22@wou.edu	88925

Tracking

Entered by	Date	Memo
Jack Martinis			Email Public
Entered by	Date	Memo
Jack Martinis	Dec 13, 2023 03:18 PM	he said we can close it - he bought a battery himself? either way, closing it	Add Attachment
Jack Martinis	Dec 13, 2023 12:38 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jack Martinis	Dec 13, 2023 12:38 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jack Martinis	Dec 13, 2023 12:38 PM	Closing ticket, dude hasn't responded to us.	Add Attachment
Jack Martinis	Dec 07, 2023 04:00 PM	**This is an outgoing email** Hi Thomas, I need some additional information regarding service request #81630 Description: Computer is having battery issues. Just following up with my last email, I wanted to confirm that you were having problems with this device still. -Jack Martinis, UCS Tech.	Add Attachment Public
Jack Martinis	Nov 29, 2023 02:47 PM	**This is an outgoing email** Hi Thomas, I need some additional information regarding service request #81630 Description: Computer is having battery issues. I have an open service request saying that there are some issues with this laptop, 20120566. Is this still ongoing? I would ultimately recommend the department submit a replacement request for the machine, as this thing is pushing 11+ years old. -Jack Martinis, UCS Tech.	Add Attachment Public
Kyla Aitaro	Nov 09, 2023 02:53 PM	user reports that their device is showing battery issues. the computer can't function without being plugged to charger. Also says that computer constantly goes to sleep mode and takes a while to wake it up from sleep mode. user requests that techs pickup the device as soon as they can.	Add Attachment