Service Request Ticket

Service Request Information

CONTACT	Name	Erckenbrack, Letitia	Date	Nov 10, 2023 11:00 AM
	Department		Phone
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20210410 (opens in a new window)	Bldg/Room	ITC
	Service Tag		Description	Apple MacBook Pro, 13-inch M1 Chip with 8-core CPU, Space Gray #Z11B
	Serial No.	SFVFGP098Q05N	Location	Charles Anderson
	CPU	Intel Core i9 8core(2.3GHz, 16MB L3 cache)
	OS	Unknown	Software
	Wireless NIC	3C:06:30:5A:5E:6D
	Bluetooth NIC	3C:06:30:52:58:97

TECHS	Submitted by	Laurie McCoy	Contact	lmccoy21@wou.edu	88925
	Primary Technician		Contact	tbenedettiwhite20@wou.edu	88925

Entered by	Date	Memo
Tony Benedetti White			Email Public
Entered by	Date	Memo
Tony Benedetti White	Nov 21, 2023 01:14 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Tony Benedetti White	Nov 21, 2023 01:14 PM	**This is incoming email** Everything seems to be working great now with your assistance. Thanks so much for following up. I appreciate it!	Add Attachment
Tony Benedetti White	Nov 14, 2023 01:08 PM	Task reassigned to Tony Benedetti White.	Add Attachment
Tony Benedetti White	Nov 14, 2023 01:07 PM	**This is an outgoing email** Hi Letitia, I'm reaching out to check in with you regarding some vpn issues, last we talked you were going to try it at home to see if you could take a picture of the error message. Did you get a chance to do that?	Add Attachment
Tony Benedetti White	Nov 10, 2023 02:05 PM	zoom camera issue was the wrong camera selected. She wasn't sure what the error was when using vpn, sounded like she was trying to access banner after she was not logged into the vpn?	Add Attachment
Laurie McCoy	Nov 10, 2023 11:01 AM	She also had an issue with an authentication error when using Cisco VPN at home, wanted to know if she locked herself out somehow.	Add Attachment
Laurie McCoy	Nov 10, 2023 11:00 AM	She is in SSA room 129	Add Attachment
Laurie McCoy	Nov 10, 2023 11:00 AM	Letitia called and said she couldn't get her computer camera to work on zoom earlier. She needs someone to stop by and help. She has an opening between 12:30 and 2 today where a tech can come by.	Add Attachment