****This is an outgoing email****
Hi Ben,

I was able to remedy the issue by rebooting the 
document camera. When you press the power button, 
or  swivel the camera down to the platform, the 
document camera goes into standby mode, it doesn't 
actually turn off. To legitimately turn the 
document camera off, the simplest way to actually 
turn off the document camera is to use the 
VSolution Link application. The shortcut for this 
app is on the desktop. Look for a button in there 
to shut down or reboot and that should do it.

Respectfully

Adam Logan.

The document camera was mostly fine, there was a 
vertical bar across the right side with green 
horizontal stripes.

Restarted the document camera. The bar 
disappeared. vSolution keeps asking to update to 
V2. Tried, never seems to take. Switched to 
ucsadmin. Identical experience. I downloaded and 
installed a newer version of the app, had to also 
install .net runtime V 6.0. The new app works, but 
was unable to detect the document camera when I 
pointed it at the document camera's IP address. I 
decided to reverse course, uninstalled the .net 
runtime, and the newer VSolution App. The older V1 
of VSolution Link continues to work fine.

Task reassigned to Adam Logan.