Service Request Ticket

Service Request Information

CONTACT	Name	Gonzalez, Michael	Date	Nov 13, 2023 04:42 PM
	Department	Athletics	Phone
	Location		Email	gonzalezmr@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20160695 (opens in a new window)	Bldg/Room	NPE 115
	Service Tag		Description	Xerox WorkCentre 6027 Multifunction Color LED Printer #6027/NI
	Serial No.	P7A303064	Location	Athletics Admin Office, copier room
	Model	6027/NI	Hostname	ath-color.wou.edu
	Notes	LED laser multifunction, Print, Scan, Copy, Fax, Print Res 1200x2400dpi, Print Speed 18 ppm, Max Scan Res 1200dpi, Max Doc Size 8.5x14in, Mobile Printing Capability, 15-Sheet ADF&150Sheet Input Tray, 4.3in Color Touchscreen; Front USB PortMonthly Duty Cycle 30,000 Pages, USB 2.0, Ethernet, & Wi-Fi Connectivity IP:140.211.112.4	Ink/Toner Refill	Uses 106R02759 Black,106R02756 Cyan, 106R02757 Magenta, 106R02758 Yellow
	Wired NIC	9C:93:4E:4F:CC:2E
	Wireless NIC	74:DF:BF:FC:8F:0D

TECHS	Submitted by	Laurie McCoy	Contact	lmccoy21@wou.edu	88925
	Primary Technician		Contact	sauern@wou.edu	88960

Entered by	Date	Memo
Nathan Sauer			Email Public
Entered by	Date	Memo
Nathan Sauer	Nov 21, 2023 08:59 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Nathan Sauer	Nov 21, 2023 08:59 AM	Phone line cable was plugged into the wrong port on the copier. Fixed now.	Add Attachment
Nathan Sauer	Nov 21, 2023 08:17 AM	Task reassigned to Nathan Sauer.	Add Attachment
Laurie McCoy	Nov 13, 2023 04:42 PM	**This is an email** Hello UCS, could we have someone double check our fax machine. We have attempted to fax and it will not ring or make the processing noise. I called via phone and the ring and fax noise happened. We used: 91 area code and number We used: 1 area code and number We used: area code and number. Best,	Add Attachment