Status changed from (6) Ready to Deliver to (5) Completed

returned desktop in place of where 20181045 was sitting, assuming that is the desktop to replace as all the other ones were 2021s.

done and ready to go back.

I believe this computer has everything it needs on it, though faronics insight might have the wrong code thing to get it to link with the room right.

idk if sigma plot was officially unlicensed and uninstalled, but someone went ahead and imaged the computer :D and I am currently installing the app list for NS 216.

in box #9

Status changed from (5) Completed to (1) Pending

when re-imaging this dell, be sure to detach the key from computer before imaging!!!

Task reassigned to Sam Sevugan.

In box #16

Task reassigned to Andrew Zhen.

adam emailed me the details from systat with the "network" license to activate. Followed new steps and SigmaPlot 14 now activate on W20210526

I entered the product key, the application was temporarily
unresponsive and then returned an error saying the application attempt
to connect to WinHttpSendRequest: 12002 timed out.

Andrew found a site that mentioned TCP port 17778 not being open is
the most common reason for this error.

Tried installing license manager. Uninstalled it.

Checked spw.ini. Tried activating via the command-line interface.

Andrew downloaded a SentinelClean_V4.exe program and ran it, it
successfully deleted something.

Attempted to activate again. Still no dice.

Did a complete uninstall, didn't realize until after that we don't
have an installer for V14.

****This is an outbound email****
Ah ok, instructions were clearer this time around.

I uninstalled the license utility as instructed. After re-launching
the license utility, I now see only the SL-UserMode fingerprint now.

I've attached the properly formatted .C2V file.

****This is an outbound email****
Hi Douglas,

Checking in for a response on how to proceed.

****This is an email****
Dear Mr. Adam Logan,

Thanks for contacting the technical support! Since I’m working from
home, there may be a delay on the responses.

Thanks for being patient once again! The license administrator has
accepted my request and I just have finally received the standalone
Machine Dependent license file which used the c2v files you’ve sent
out. This license file only works with the computer that you’ve
generated the .c2v file. This license file is perpetual type. please
use this procedure and go through the updating process with the
license file. Make sure to use on the computer you’ve generated
the .c2v file.

 

In order to use the license file and update, please save the attached
license file on your computer Desktop environment or for easy access.
Then go to the location where the program is installed, Start –
Computer (This PC) – Windows C: drive – Program Files
(x86) – SigmaPlot – Spw14.0 and then scroll down until you get to see
the SPW_14_LicenseUtility.exe file. Then right click the file and
then click Run as administrator to display the SigmaPlot 14 License
Utility screen.

Then select the .V2C and then click the Browse button and point to the
license file. Once the license file is selected, then click the Apply
License button.

Once the license file is updated successfully, then you need to right
click and click Run as administrator command line to open and the
program first and then close the program if the program opens. Then
relaunch the program with normal clicking. Let me know if you need
further assistance. Thanks!

To my knowledge we still haven't received anything from Systat, and they should be able to get us access to v14 since it's only one version old / not fair for them to take money and not support a still new / fairly new version.

Priority changed from (3) Priority to (5) Low Priority.

Priority changed from (1) Highest Priority to (3) Priority.

****This is an inbound email****
Hi,

I was needing this during my fall sabbatical to work on some data for my project, but right now I am teaching full time and will not have time to return to this project until summer at the earliest. It would be great to get access to this again, but it is not time sensitive for the moment.  As such access right now to a time limited (eg 30 day) trail would not be useful.

I look forward to hearing other solutions.

Thanks!
Ava

The prod was unsuccessful. Systat agent says it is up to the licensing administrator to get around to activating our license. Until then there's nothing the Systat agent (or I) can do. The agent gave us instructions on how to restart a trial if needed. I am thinking it's worth asking Ava if that would be acceptable 

emailed Adam to check on update.

As Jack mentioned below on 1/9, the server does state that it's unable to connect to the Sigmaplot server due to antivirus, and mentions Sophos. I 
disabled Sophos for the machine and had John try to run the licensing utility, and it still gave the same error.

Joanie has already gotten us the new license/key back in November, so this is a new license that Sigmaplot has given us.  It's possible they gave us 
the wrong license/key.  

It does not appear that Sophos is blocking the software from contacting the server since disabling Sophos doesn't enable the software to license.  It's 
in the realm of possibility that Windows Defender could be blocking Sigmaplot, but this is not something the Systems Team would assist with.

I have let John know.  John suggested that the students try installing the Sigmaplot v14 on a newly-imaged computer that doesn't have anything else on 
it, to see if it licenses that way.  I think that's a good idea.  John also mentioned that Desktop Support could contact Sigmaplot directly and verify 
the key is valid.  I think that is also a good idea.  But I will ultimately leave that decision to John.

Put in box #16 on the right

tried disabling sophos features, but will try 
uninstalling sophos tommorrow morning

looks like Joanie updated the license info, went to 
try and activated it, and it "timed out" and 
couldn't reach the licensing server

Andrew and I went over and simply uninstalled version 14 from the computer, hopefully that will allow her to open her stuff at the moment; we are hopefully getting the new license key soon.

install v11 first with license code then upgrade to 
14

Priority changed from (3) Priority to (1) Highest Priority.

She mentioned that this software was originally 
installed in her WOU Device but because she has a 
MAC now she was unable to install it in her WOU MAC 
Device.