Service Request Ticket

Service Request Information

CONTACT	Name	Brophy, Heather	Date	Nov 15, 2023 03:03 PM
	Department	Business Services	Phone	88130
	Location		Email	brophyh@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20170859 (opens in a new window)	Bldg/Room	ITC 008
	Service Tag	4N00VN2	Description	Latitude 7390 2in1 i7-8650U 13.3 FHD touch Display
	Serial No.	4N00VN2	Location	2 Weeks Heather B 1/10 - 1/24 Make a Student Tech
	CPU	Intel Core i7-8650U(Quad,8M Cache,1.9GHz,15W,vPro)
	OS	Windows 10 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2017006552;
	Wireless NIC	74:70:FD:77:AC:95
	Bluetooth NIC	74:70:FD:77:AC:99

TECHS	Submitted by	Joanie Kinnaman	Contact	kinnamaj@wou.edu	88154
	Primary Technician		Contact	rmartinis22@wou.edu	88925

Entered by	Date	Memo
Jack Martinis			Email Public
Entered by	Date	Memo
Monica Valencia	Dec 01, 2023 03:11 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Monica Valencia	Dec 01, 2023 03:11 PM	Email for the user was wrong. Which is why ticket wouldn't close	Add Attachment
Jack Martinis	Nov 21, 2023 09:52 AM	Something off about this ticket, I can't close this one and this one only on different computers.	Add Attachment
Jack Martinis	Nov 16, 2023 09:10 AM	Priority changed from (2) High Priority to (3) Priority.	Add Attachment
Jack Martinis	Nov 15, 2023 03:34 PM	Task reassigned to Jack Martinis.	Add Attachment
Jack Martinis	Nov 15, 2023 03:33 PM	I went over there and installed her keyboard and mouse. Closing ticket.	Add Attachment
Jack Martinis	Nov 15, 2023 03:09 PM	**outgoing** Hi Heather, We have your keyboard and mouse ready to be installed; do you have any availability today? I am here until 5pm, -Jack Martinis, UCS Tech.	Add Attachment
Joanie Kinnaman	Nov 15, 2023 03:03 PM	inv 2023-0348	Add Attachment
Joanie Kinnaman	Nov 15, 2023 03:03 PM	the keyboard and mouse combo is in my office	Add Attachment