Service Request Ticket - # 81734

Service Request Information

CONTACT Name Garcia, Roseanna   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 16, 2023 01:44 PM
Department Phone 14069
Location Email garciar@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20171085[Edit Inv] (opens in a new window) Bldg/Room APSC 408
Service Tag CSTDRP2 Description Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
Serial No. CSTDRP2 Location Front Desk

CPU Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 201* from XXXX2017006552; CANCELED MAY2020 REMOVE ----ADOBE CC20** SHARED DEVICE License MAY2019 order#11227----

Wired NIC 54:BF:64:5D:1A:31


TECHS Submitted by Sam Sevugan Contact ssevugan20@wou.edu 88925
Primary Technician Contact rmartinis22@wou.edu 88925

Tracking

Entered by Date Memo
Jack Martinis
Email

Public

Entered by Date Memo
Jack Martinis Jan 09, 2024 02:04 PM
Task reassigned to Jack Martinis.
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Jack Martinis Jan 09, 2024 02:04 PM
Status changed from (1) Pending to (5) Completed
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Jack Martinis Jan 09, 2024 02:04 PM
****incoming****

Hi Jack,

I haven't used that PC in about a month so I don't know if the error message pops up. I will have to get back to you on this when I use the PC which may be early next week. 

Thank you for the follow up. 
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Jack Martinis Jan 09, 2024 12:26 PM
****This is an outgoing email****
Hi Roseanna,

I need some additional information regarding service request #81734

Description: Assertion Failed Error

I am following up regarding our last emails pertaining to this assertion failed error; were you still receiving any errors on your computer?

-Jack Martinis, UCS Tech.
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Jack Martinis Dec 18, 2023 01:36 PM
Monitor isn't of worry / concern --> older monitor that needs to be replaced, they've been told the only way to do so is by submitting a purchase request for a new one.
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Jack Martinis Dec 18, 2023 01:36 PM
****incoming****

Hi Jack,

Thanks for the follow up. I won't be in the office (APSC 408) where the PC is located until after Jan 2. Can you leave the ticket open so once we are back in the office, I can check if I still receive that message?

Roseanna

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Jack Martinis Dec 18, 2023 12:17 PM
****This is an outgoing email****
Hi Roseanna,

I need some additional information regarding service request #81734

Description: Assertion Failed Error & replace monitor 

I wanted to email again about these issues before closing the ticket, 

I sent an email on the 13th regarding these issues. 

-Jack Martinis, UCS Tech.
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Jack Martinis Dec 13, 2023 11:56 AM
****This is an outgoing email****
Hi Roseanna,

I need some additional information regarding service request #81734

Description: Assertion Failed Error & replace monitor 

Is there anytime I am able to take a look at the problematic monitor and computer with the weird warning message?

As for replacing the old monitor, the department will have to submit a purchase request for a new monitor as this one isn't eligible for a GFA upgrade. 

-Jack Martinis, UCS Tech.
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Sam Sevugan Nov 30, 2023 01:50 PM
****This is an email****
It signs me out. The other screen will sign out 
too but display the ctrl+al+delete message to log 
back in. 

Thank you!
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Sam Sevugan Nov 30, 2023 01:40 PM
The error does not really hinder her use but it 
does cause it to glitch from time to time. She can 
ignore the error but it does pop in a lot. Not 
sure what Assertion is... but that's the program 
that is causing the error. 
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Sam Sevugan Nov 30, 2023 01:35 PM
****This is an email****
Hello!

I still get the same message when I start the PC. 
I clicked Ignore and I am ok. 

Also, I am in the middle of reading my emails and 
one monitor goes black and the other monitor has 
the ctrl + alt+ delete instructions. I did that 
then it brought me back to my emails. Is there any 
way we can have someone look at the PC or swap it 
for a newer one? It still takes a long time to 
start up (today about 10 minutes).

20171085[Edit Inv] (pc)
20170819[Edit Inv] (monitor )
20091420[Edit Inv] (monitor)

Thank you!
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Kyla Aitaro Nov 16, 2023 04:44 PM
****This is an email****

FYI - I work remotely on Fridays. I am in the OIED 
M-Th 1-5pm.

Thank you!

Roseanna
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Sam Sevugan Nov 16, 2023 01:46 PM
To summarize: The Assertion Failed error keeps 
popping up whenever powers on her device. She is 
also reporting that 20091420[Edit Inv] is slow and having 
issues so she is wondering if it can be replaced. 
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Sam Sevugan Nov 16, 2023 01:45 PM
****This is an email****
That message just popped up again...
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image (13).png
Sam Sevugan Nov 16, 2023 01:44 PM
****This is an email****
Thanks Sam. It took about 8-10 minutes to restart! 
But...the message did not come up. As I was 
typing, the monitor 20091420[Edit Inv] went black and I had 
to ctrl+al+delete to get it back up.

Would we be able to get a new monitor to replace 
20091420[Edit Inv]? Two people use this monitor at the front 
desk. It's part of the workstation but it seems to 
be having more issues.
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Sam Sevugan Nov 16, 2023 01:44 PM
****This is an outgoing email****
Hi Roseanna,

Does the issue still persist after 
rebooting/restarting? Please give that a try and 
let me know if it helps. If not I can create a 
service request ticket for our techs to stop by 
when they are available. 

Best,
Sam
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Sam Sevugan Nov 16, 2023 01:44 PM
****This is an email****
Hello,

When I log into the OIED main desk computer first 
loads, I get this message:

image.png

20171085[Edit Inv] (pc)
20170819[Edit Inv] (this monitor take a long time to load)
20091420[Edit Inv] (this monitor has the worst color)

Thank you!
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image (13).png