Service Request Ticket - # 81748

Service Request Ticket - # 81748

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	DeVoe, Cinda	Date	Nov 17, 2023 09:57 AM
	Department	College of Liberal Arts and Sciences	Phone	88206
	Location		Email	devoec@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20160955 (opens in a new window)	Bldg/Room	NS 104
	Service Tag	1523LH2	Description	Dell OptiPlex 7040 SFF, 16GB (2x8GB) 2133MHz DDR4
	Serial No.	1523LH2	Location	NS 104
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2016005511; TRANSFER:
	Wired NIC	50:9A:4C:45:D0:49

TECHS	Submitted by	Laurie McCoy	Contact	lmccoy21@wou.edu	88925
	Primary Technician		Contact	chreha21@wou.edu	88925

Tracking

Entered by	Date	Memo
Charlee Hreha			Email Public
Entered by	Date	Memo
Charlee Hreha	Nov 17, 2023 11:53 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Charlee Hreha	Nov 17, 2023 11:53 AM	Task reassigned to Charle Hreha.	Add Attachment
Charlee Hreha	Nov 17, 2023 11:53 AM	Changed BIOS settings to boot to NVME device (Raid On was selected). Repair loop was fixed and computer is functioning properly.	Add Attachment
Charlee Hreha	Nov 17, 2023 10:30 AM	**This is an incoming email** Hello, I am in my office now and will be here all day until 4 pm. Thank you	Add Attachment
Charlee Hreha	Nov 17, 2023 10:20 AM	**This is an outgoing email** Hi Cinda, I need some additional information regarding service request #81748 Description: Student Worker station in an Automatic Repair loop Is there a time today (before 12p) or next week that you would be available for a tech to stop by and check out the issue? You can also stop by UCS Monday-Wednesday 8a-5p next week (we are closed Thursday and Friday for the Holiday) so we can take a look at it if it is easier! Thank you and have a great day! ~Charlee Hreha (UCS Support Tech)	Add Attachment Public
Laurie McCoy	Nov 17, 2023 09:57 AM	**This is an email** Yes, I did the restart, shut the computer down and this automatic repair returns each time.	Add Attachment
Laurie McCoy	Nov 17, 2023 09:57 AM	**This is an email** Hello, Our student worker's computer has an "automatic repair" notice on the screen. It's interesting because he has not been here since Wednesday and nobody was using the computer. His Computer number is: 20160955 and this is in room NS104 Thank you, Cinda	Add Attachment