Service Request Ticket - # 81760

Service Request Ticket - # 81760

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Service Request Information

CONTACT	Name	Gournaris, Kara	Date	Nov 20, 2023 08:06 AM
	Department	Deaf Studies and Professional Studies	Phone	88322
	Location		Email	gournark@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20200218 (opens in a new window)	Bldg/Room	RWEC
	Service Tag		Description	Apple 13-inch MacBook Pro with Touch Bar - Space Gray #Z0ZI
	Serial No.	C02DK3FKP3YV	Location	Kara Gournaris took it with her to Massachussets.
	CPU	Intel Core i5(1.4GHz quad-core, 8thGEN)
	OS	MAC OS X 10.15 (Catalina)	Software
	Wireless NIC	14:7D:DA:9C:70:9B

TECHS	Submitted by	Sam Sevugan	Contact	ssevugan20@wou.edu	88925
	Primary Technician		Contact	alogan22@wou.edu	88925

Tracking

Entered by	Date	Memo
Adam Logan			Email Public
Entered by	Date	Memo
Adam Logan	Jan 11, 2024 09:56 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Adam Logan	Jan 11, 2024 09:55 AM	**This is an outgoing email** Hi Kara, When your employment with WOU ends, please reach out to us for details regarding return of the equipment. ucshelpdesk@wou.edu or by phone: 5038388925 I will go ahead and close ticket #81760 regarding equipment and relocation request. Feel free to respond at any time to re-open the ticket if you have any questions. Respectfully, Adam.	Add Attachment Public
Jack Martinis	Jan 11, 2024 09:02 AM	Task reassigned to Adam Logan.	Add Attachment
Jack Martinis	Jan 11, 2024 09:02 AM	**incoming** Hello Jack, Yes, I worked with Adam Logan regarding to the computer. Thank you so much	Add Attachment
Jack Martinis	Jan 09, 2024 12:09 PM	**This is an outgoing email** Hi Kara, I need some additional information regarding service request #81760 Description: Equipment and relocation request Has anyone coordinated anything with you regarding this request? -Jack Martinis, UCS Tech.	Add Attachment Public
Jack Martinis	Dec 18, 2023 12:51 PM	**This is an outgoing email** Hi Kara, I need some additional information regarding service request #81760 Description: Equipment and relocation request Has this been taken care of for you? -Jack Martinis, UCS Tech.	Add Attachment Public
Adam Logan	Dec 12, 2023 01:52 PM	**This is an outgoing email** Hi Kara, Regarding service request #81760 Description: Equipment and relocation request Technically you can take both computers with you, but I strongly advise you to consider the hassle and cost of shipping these back to us. In my experience the larger, heavier and bulkier the item, the more expensive it is to ship, Imacs involve a large pane of glass for the display so it requires more care to ship to ensure it does not get damaged in transit. If I was you, I would hold onto the laptop as it would be relatively easy and cheap to ship and buy an external monitor and a webcam here in Oregon before moving to Massachusetts (no sales tax here in Oregon). At the end of the day, the decision is yours of course. Let us know what you decide. Wishing you the best on your journey. -Adam	Add Attachment Public
Cadance Bunch	Nov 21, 2023 08:41 AM	**This is an email** Yes, both if possible because the imac is better for zoom especially i will be teaching online. Hope this helps?	Add Attachment
Cadance Bunch	Nov 21, 2023 08:41 AM	Are you planning to take the laptop (#20200218) and the iMac (#20181042) or just the laptop? Since you are moving out of state, you will be responsible for shipping the equipment back to the university when you are no longer teaching.	Add Attachment
Monica Valencia	Nov 20, 2023 03:28 PM	**This is an email** No problem at all. Massachusetts :) Thank you	Add Attachment
Monica Valencia	Nov 20, 2023 03:28 PM	**This is an Outgoing email** I'm sorry for the miscommunication, MA is a common abbreviation for Maaske Hall on campus. We just want to make sure we understand this correctly so we know how to help you best. Are you moving to Massachusetts and wanting to take your computer with you or are you moving offices to Maaske Hall and inquiring about moving your office equipment to a new office?	Add Attachment
Sam Sevugan	Nov 20, 2023 08:06 AM	**This is an email** Thanks!! Moving to MA. DSPS- chair is Denise Thew Hackett Laptop: 20200218 Desktop: 20181042 I will be teaching at least one class remotely the rest of the academic year. Thank you!	Add Attachment
Sam Sevugan	Nov 20, 2023 08:06 AM	**This is an email** Hello. I am resigning from my full time faculty position effective the end of this term. I will continue to teach online for the next year, at least one class per term. I am relocating to MA. Can I take my computer with me? Thank you, Kara	Add Attachment