Service Request Ticket - # 81761

Service Request Ticket - # 81761

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Service Request Information

CONTACT	Name	New, Faculty/Staff	Date	Nov 20, 2023 08:38 AM
	Department	University Computing Solutions	Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20150337 (opens in a new window)	Bldg/Room	ITC 008
	Service Tag	HRYR382	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	HRYR382	Location	Back Imaging Station- replaced with 20240414
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 2013 from XXXX2015004715
	Wired NIC	64:00:6A:96:C0:92

TECHS	Submitted by	Sam Sevugan	Contact	ssevugan20@wou.edu	88925
	Primary Technician		Contact	azhen23@wou.edu	88925

Tracking

Entered by	Date	Memo
Andrew Zhen			Email Public
Entered by	Date	Memo
Jack Martinis	Nov 29, 2023 03:23 PM	Task reassigned to Andrew Zhen.	Add Attachment
Jack Martinis	Nov 29, 2023 03:23 PM	Task reassigned to Andrew Zhen.	Add Attachment
Jack Martinis	Nov 29, 2023 03:23 PM	Taken and brought back, installed by Brady and Andrew. Closing ticket.	Add Attachment
Jack Martinis	Nov 29, 2023 02:16 PM	Stored in box 15	Add Attachment
Jack Martinis	Nov 29, 2023 01:47 PM	**outgoing** Hello Ramon, We have recently finished reinstalling and updating Windows on this desktop, 20150337. Let us know what days / times you have available to reinstall this machine back at the Physical Plant, -Jack Martinis, UCS Tech.	Add Attachment
Jack Martinis	Nov 29, 2023 01:45 PM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Jack Martinis	Nov 29, 2023 01:45 PM	admin rights bestowed, everything up to date. Ready to go.	Add Attachment
Jack Martinis	Nov 29, 2023 01:39 PM	Computer is almost done reimaging	Add Attachment
Brady Parksion	Nov 20, 2023 11:37 AM	Picked up Ramon’s computer to reimage. He said that it should need a standard image with no additional software. Computer is sitting on imaging counter	Add Attachment
Sam Sevugan	Nov 20, 2023 08:38 AM	**This is an email** No, it tries to restart but the same screen pops back up. The number on the computer is - 20150337 Location - Physical Plant Room 119 door is open Thank you Ramon	Add Attachment
Sam Sevugan	Nov 20, 2023 08:38 AM	Contact Info: Ramon Carillo, PP 119	Add Attachment Public
Sam Sevugan	Nov 20, 2023 08:38 AM	**This is an email** Good morning, This is Ramon from Facilities, I have a computer that will not load up, last week I noticed it was slow at opening windows. I shut it down last Friday it said it needed to do update then shut down. I went to turn it on this morning and a Automatic Repair screen keeps popping up, tried to restart it but the window came up again. Just wondering what I need to do next? Ramon	Add Attachment