Service Request Ticket - # 81777

Service Request Information

CONTACT Name Mortensen, Cameron   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 21, 2023 01:31 PM
Department VP Student Affairs Phone 88423
Location Email mortensenc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20220035[Edit Inv] (opens in a new window) Bldg/Room WUC 203C
Service Tag Description Apple 14-inch MacBook Pro: Apple M1 Pro chip with 8-core CPU and 14-core GPU, 512GB SSD-Space Gray #MKGP3LL/A
Serial No. SJWW7F6G7YP Location Cameron Mortensen

CPU Apple M1 chip with 8-core CPU


OS Unknown Software

Wireless NIC C8:89:F3:B4:89:61


Bluetooth NIC C8:89:F3:B1:76:9E

TECHS Submitted by Kyla Aitaro Contact aitarok@wou.edu 88925
Primary Technician Contact rmartinis22@wou.edu 88925

Tracking

Entered by Date Memo
Jack Martinis
Email

Public
Entered by Date Memo
Jack Martinis Nov 29, 2023 02:18 PM 
Task reassigned to Jack Martinis.
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Jack Martinis Nov 29, 2023 02:18 PM 
Status changed from (1) Pending to (5) Completed
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Jack Martinis Nov 29, 2023 02:18 PM 
Didn't reimage - deleted their profile, logged them back in. They were still admins, and the printers still showed up. Seeing how that goes. Put their admin rights on the spare department laptop they were using so they could update zoom. Closing ticket for now.
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Jack Martinis Nov 29, 2023 01:53 PM 
Emailed user to see if we could delete their profile off the machine.
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Mary Dycus Nov 29, 2023 11:46 AM 
****THIS IS A GCHAT***
Hello! I wanted to check in with my ticket 
SR#81777. I know you all were super busy the last 
couple days with everything going down (thanks 
again for working so hard!) The reason I'm asking 
is I am currently using a spare laptop that is a 
bit older and I can't utilize Zoom on it because I 
can't run any updates, and I have a Zoom 
presentation next Monday, so I just wanted to 
check in to see if there is an estimated timeline 
of when I can use my regular laptop again. Thank 
you!!
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Jack Martinis Nov 22, 2023 09:31 AM 
This is the second occurrence I have seen of this happening on macs. I will log in both with the admin account as well as my student account and see if there are also any slowdowns. I had this issue in ITC 104 for the instructor PC; both instructors claimed the machine was slow (when it shouldn't be). I logged into my profile and I had none of these slowdowns; so I deleted their profile and had them sign back in and it fixed the issue. I don't know what they could have had running in their background to cause this issue, but it is worth noting.
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Kyla Aitaro Nov 21, 2023 02:57 PM 
****This is an email****

My laptop would freeze on the opening desktop page 
as soon as I logged in, even after multiple 
attempts to restart it. It would get stuck on the 
spinning wheel as soon as I logged in, and I think 
it may be because the computer needs to update, 
but I couldn't get it to unfreeze in order to 
update it
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Kyla Aitaro Nov 21, 2023 01:31 PM 
Items received:
-WOU Mac Device W#20220035[Edit Inv]

**storing it in the INBOX Shelf**
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Kyla Aitaro Nov 21, 2023 01:31 PM 
user spoke to Sam over the phone regarding dropping 
off her device for UCS techs to reimage.
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