Service Request Ticket

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Service Request Information

CONTACT	Name	McDermeit, Megan	Date	Nov 21, 2023 01:53 PM
	Department	The Research Institute	Phone
	Location		Email	mcdermeitm@mail.wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20230207 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell Latitude 5540
	Serial No.	6wdr4y3	Location	Megan McDermeit
	CPU	Unknown
	OS	Unknown	Software
	Wired NIC	4C:D7:17:27:AF:01
	Wireless NIC	BC:03:58:CC:11:A9
	Bluetooth NIC	BC:03:58:CC:11:AD

TECHS	Submitted by	Hannah Warner	Contact	hwarner18@wou.edu	88925
	Primary Technician		Contact	azhen23@wou.edu	88925

Tracking

Entered by	Date	Memo
Andrew Zhen			Email Public
Entered by	Date	Memo
Andrew Zhen	Jan 05, 2024 09:26 AM	forward email to ucshelpdesk for record keeping	Add Attachment
Andrew Zhen	Jan 05, 2024 09:26 AM	**This is an email** Hello! Thank you for your delivery of the 6 laptops to TSE! Megan McDermeit	Add Attachment
Andrew Zhen	Jan 05, 2024 09:22 AM	Task reassigned to Andrew Zhen.	Add Attachment
Andrew Zhen	Jan 05, 2024 09:22 AM	Task reassigned to Andrew Zhen.	Add Attachment
Andrew Zhen	Jan 05, 2024 09:22 AM	Delivered	Add Attachment
Andrew Zhen	Jan 04, 2024 04:18 PM	Status changed from (6) Ready to Deliver to (2) Scheduled	Add Attachment
Andrew Zhen	Jan 04, 2024 04:15 PM	**This is an outgoing email** Hi Megan, Sorry if it was unclear that TRI was shipping them out. We will be able to have technicians out there to drop them off. As for the boxes, we don't have boxes for packing materials. Best, Andrew	Add Attachment
Andrew Zhen	Jan 04, 2024 03:09 PM	**This is an email** Hi Andrew, Thank you for clarifying, as I thought UCS would be shipping those out. I will be at my office in Todd Hall tomorrow morning so it would be great if someone could drop them off with me in Room 249 at 9am. Will that work for UCS? Are they in boxes safe for shipping? Or do I need to make further accommodations to ensure they are not damaged in transit? Thank you, Megan McDermeit	Add Attachment
Andrew Zhen	Jan 04, 2024 12:30 PM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Andrew Zhen	Jan 04, 2024 12:30 PM	added off campus local accounts	Add Attachment
Andrew Zhen	Jan 03, 2024 12:18 PM	Mixed up with other computer that was returned to their department	Add Attachment
Andrew Zhen	Jan 03, 2024 12:17 PM	Task reassigned to New Equip. Setup.	Add Attachment
Andrew Zhen	Jan 03, 2024 12:17 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Andrew Zhen	Jan 02, 2024 09:30 AM	Task reassigned to Brady Parksion.	Add Attachment
Andrew Zhen	Jan 02, 2024 09:30 AM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Andrew Zhen	Jan 02, 2024 09:29 AM	Went with Brady before the break and had it delivered to Megan's mailbox in TODD.	Add Attachment
Tony Benedetti White	Nov 22, 2023 11:02 AM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Tony Benedetti White	Nov 22, 2023 10:59 AM	done updating, added to AD, and updating inventory now.	Add Attachment
Tony Benedetti White	Nov 21, 2023 03:47 PM	laptop is on my desk running updates.	Add Attachment
Hannah Warner	Nov 21, 2023 01:53 PM	laptop 20230207	Add Attachment