Service Request Ticket

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Service Request Information

CONTACT	Name	McDermeit, Megan	Date	Nov 21, 2023 02:22 PM
	Department	The Research Institute	Phone
	Location		Email	mcdermeitm@mail.wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20230210 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell Latitude 5540
	Serial No.	1wdr4y3	Location	Cheri Kimball
	CPU	Unknown
	OS	Unknown	Software
	Wired NIC	4C:D7:17:27:A1:37
	Wireless NIC	BC:03:58:CC:11:D2
	Bluetooth NIC	BC:03:58:CC:11:D5

TECHS	Submitted by	Hannah Warner	Contact	hwarner18@wou.edu	88925
	Primary Technician		Contact	azhen23@wou.edu	88925

Tracking

Entered by	Date	Memo
Andrew Zhen			Email Public
Entered by	Date	Memo
Andrew Zhen	Jan 05, 2024 09:28 AM	forwarded email to ucshelpdesk for record keeping	Add Attachment
Andrew Zhen	Jan 05, 2024 09:28 AM	**This is an email** Hello! Thank you for your delivery of the 6 laptops to TSE! Megan McDermeit	Add Attachment
Andrew Zhen	Jan 05, 2024 09:23 AM	Task reassigned to Andrew Zhen.	Add Attachment
Andrew Zhen	Jan 05, 2024 09:23 AM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Andrew Zhen	Jan 05, 2024 09:23 AM	Delivered	Add Attachment
Andrew Zhen	Jan 04, 2024 04:18 PM	Status changed from (6) Ready to Deliver to (2) Scheduled	Add Attachment
Andrew Zhen	Jan 04, 2024 03:09 PM	**This is an email** Hi Andrew, Thank you for clarifying, as I thought UCS would be shipping those out. I will be at my office in Todd Hall tomorrow morning so it would be great if someone could drop them off with me in Room 249 at 9am. Will that work for UCS? Are they in boxes safe for shipping? Or do I need to make further accommodations to ensure they are not damaged in transit? Thank you, Megan McDermeit	Add Attachment
Andrew Zhen	Jan 04, 2024 12:30 PM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Andrew Zhen	Jan 04, 2024 12:30 PM	added off campus local accounts	Add Attachment
Andrew Zhen	Jan 03, 2024 01:11 PM	**This is an outgoing email** Hi Megan, With the TRI department shipping them out, we will create local accounts and install VPN on the computers so that they may have access to the computers and allow them to connect to their respective department's network drive. If they ever need support, they can contact UCS, and we will provide remote support on inquiries. If you have any other questions, please let me know! Best, Andrew	Add Attachment
Andrew Zhen	Jan 03, 2024 10:27 AM	**This is an email** Hi Andrew! Thank you for reaching out. It is very difficult for my staff to get on campus during the week because they work other full time jobs and most don't live near Monmouth, some as far away as Medford. So if the option is open for them to login at home, that would be preferable. I would just want to make sure there aren't issues with moving information from the computer they have now to the new one with this option. With the distance, if they do have an issue with the computer, again it is hard to get to WOU to fix. Is it a fairly straightforward process? I should have 6 PC computer going to the following people: Megan McDermeit- WOU Cheri Kimball- Eugene Tim Beckham- Mollala Travis Gordon- Keizer Doug Reed- Medford Sharon Rothacker- Roseburg Megan McDermeit Traffic Safety Education Program Manager Western Oregon University 345 Monmouth Ave N Monmouth, OR 97361\|Todd Hall 249 mcdermeitm@wou.edu 503-838-8143	Add Attachment
Andrew Zhen	Jan 02, 2024 04:29 PM	**This is an outgoing email** Hello Megan, I'm reaching out because I see that there are service requests for computer equipment for TRI staff. Since they are not on campus, UCS wanted to know if they were going to individually come to campus to pick up their equipment, or if a shipment was required, TRI would be shipping them out. Kindly inform us of the details, as if they come and pick up their equipment, we will have them login on campus before they leave; otherwise, we would need to create local accounts on the computers so that they can login from home. If there are any other inquiries, please let me know! Best, --------- Andrew Zhen Student Technician \| University Computing Solutions Western Oregon University 345 Monmouth Ave N \| Monmouth, OR 97361 azhen23+ucs@mail.wou.edu	Add Attachment
Monica Valencia	Dec 06, 2023 08:31 AM	**This is an email** I thought I got back to you on this! So sorry! Ideally, they wouldn't have to come to campus because they work full time jobs and some live up to 4 hours away. However, if it is required that they personally get it and set it up on the WOU Wifi, rather than me doing it for them, my guess is that they will schedule those appointments on Friday afternoons, when they can hopefully get away. How late is UCS open during the week?	Add Attachment
Monica Valencia	Dec 06, 2023 08:31 AM	**This is an Outgoing email** One thing I forgot to confirm..... will each user be able to come in personally and pick up their machine? (that is why I had the setup individually) Apparently it matters if they are unable to log in for the first time here on campus. Joanie	Add Attachment
Tony Benedetti White	Nov 28, 2023 03:48 PM	image & updates finished, still needs admin rights. Joanie has emailed Megan asking if they will be coming into campus to sign in and create their account on the laptop. Waiting for response.	Add Attachment
Hannah Warner	Nov 21, 2023 02:22 PM	laptop 20230210	Add Attachment