Service Request Ticket - # 81785

Service Request Information

CONTACT Name McDermeit, Megan   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 21, 2023 02:42 PM
Department The Research Institute Phone
Location Email mcdermeitm@mail.wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20230034[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Apple MacBook Pro 14-inch laptop w/M2 Pro 16GB Ram, 512GB SSD
Serial No. C9HH332RD6 Location Todd Sholty

CPU Unknown


OS Unknown Software

Wireless NIC 6C:7E:67:D5:8A:EF


Bluetooth NIC 6C:7E:67:CD:66:57


TECHS Submitted by Hannah Warner Contact hwarner18@wou.edu 88925
Primary Technician Contact rmartinis22@wou.edu 88925

Tracking

Entered by Date Memo
Jack Martinis
Email

Public

Entered by Date Memo
Jack Martinis Dec 06, 2023 03:19 PM
Task reassigned to Jack Martinis.
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Jack Martinis Dec 06, 2023 03:19 PM
Status changed from (6) Ready to Deliver to (5) Completed
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Jack Martinis Dec 06, 2023 03:19 PM
Todd came here and dropped off his old laptop, 20160681[Edit Inv], in exchange for the new laptop. I got him all set up with everything; logged in, added VPN, set him as admin, and we ended up getting one of those monoprice USB C hubs added to his equipment while he was here. Closing ticket.
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Monica Valencia Dec 06, 2023 08:32 AM
****This is an email****
I thought I got back to you on this!  So sorry!

Ideally, they wouldn't have to come to campus because they work full time jobs and some live up to 4 hours away.  However, if it is required that they personally get it and set it up on the WOU Wifi, rather than me doing it for them, my guess is that they will schedule those appointments on Friday afternoons, when they can hopefully get away.  

How late is UCS open during the week?
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Monica Valencia Dec 06, 2023 08:32 AM
****This is an Outgoing email****

One thing I forgot to confirm..... will each user be able to come in personally and pick up their machine?  (that is why I had the setup individually)  Apparently it matters if they are unable to log in for the first time here on campus.

Joanie
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Joanie Kinnaman Nov 30, 2023 11:27 AM
added Monoprice #33572 to this order as well.  Per 
13781
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Jack Martinis Nov 29, 2023 01:28 PM
Status changed from (1) Pending to (6) Ready to Deliver
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Jack Martinis Nov 29, 2023 01:28 PM
Let user know it is ready to swap out for his older one, he said there was no special software that we needed to install.
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Tony Benedetti White Nov 29, 2023 09:08 AM
installed adobe cc
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Tony Benedetti White Nov 29, 2023 09:08 AM
was previously imaged, see sr 81448
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Tony Benedetti White Nov 28, 2023 03:55 PM
on image desk in 008
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Jack Martinis Nov 22, 2023 02:54 PM
Laptop on hold; JAMF down.

Laptop has: Fresh Ventura image, remote management was logged on. I don't remember if it's name got changed. That's all that's able to be confirmed on this, will have to go through all other parts of mac imaging.
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Jack Martinis Nov 22, 2023 11:54 AM
wrong ticket
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Jack Martinis Nov 22, 2023 11:53 AM
****outgoing****

Hello Taryn,

I see here your request for a third monitor; I don't believe your macbook can natively support three monitors. I am currently unable to check for myself; we have the same model of macbook pro that you have, but I am unable to get into them for testing because our imaging server is down. Whenever I am able to get these up and running, I will be able to see if there is any configuration that supports three monitors.

It wouldn't be a dock that allows for a third monitor connection, it would be the laptop itself on whether it can handle three monitors or not.

I will get back to you when I can regarding this,

-Jack Martinis, UCS Tech.
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Hannah Warner Nov 21, 2023 02:42 PM
Mac laptop 20230034[Edit Inv]
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