Service Request Ticket - # 81789

Service Request Information

CONTACT Name Wallace, Eric   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 22, 2023 10:16 AM
Department Creative Arts/Music Phone
Location Email wallacee@mail.wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20230036[Edit Inv] (opens in a new window) Bldg/Room SH 103
Service Tag Description Apple MacBook Pro 14-inch laptop w/M2 Pro 16GB Ram, 512GB SSD
Serial No. H6HH4J9340 Location Eric Wallace

CPU Unknown


OS Unknown Software

Wireless NIC 6C:7E:67:DA:FF:E3


Bluetooth NIC 6C:7E:67:CC:9C:2F

TECHS Submitted by Joanie Kinnaman Contact kinnamaj@wou.edu 88154
Primary Technician Contact azhen23@wou.edu 88925

Tracking

Entered by Date Memo
Andrew Zhen
Email

Public
Entered by Date Memo
Jack Martinis Dec 15, 2023 04:51 PM 
Task reassigned to Andrew Zhen.
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Jack Martinis Dec 15, 2023 04:51 PM 
Status changed from (1) Pending to (5) Completed
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Jack Martinis Dec 15, 2023 04:51 PM 
Computer is in 2 weeks // Closing ticket
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Jack Martinis Dec 14, 2023 12:23 PM 
****This is an outgoing email****
Hi Eric,

I need some additional information regarding service request #81789

Description: Eric Wallace to bring back old macbook W20171272

Have the last of the files finished transferring / downloading from your old machine? Are you able to drop 20171272[Edit Inv] off to us or have us pick it up somewhere on campus?

-Jack Martinis, UCS Tech.
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Jack Martinis Dec 13, 2023 09:17 AM 
Task reassigned to UCS Tech.
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Andrew Zhen Dec 13, 2023 09:00 AM 
****This is an outgoing email****
Hello Eric,

Yes, UCS is open 8 AM to 5 PM.

Best,
Andrew
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Andrew Zhen Dec 13, 2023 09:00 AM 
****This is an email****
Hello,

Everything is still copying over. I'm guessing 
you'll be closed by the time it's all done, so 
I'll bring them both home and drop the old laptop 
off on Friday. Anytime before 5pm work?
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Andrew Zhen Dec 12, 2023 04:34 PM 
****This is an outgoing email****
Hello Eric,

I've let the front desk know that you will be 
bringing your old macbook back to them.

UCS has advised me that if you could finish moving 
over your files by this week's Friday Dec. 15th 
that would be preferred.

Cheers,
Andrew
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Andrew Zhen Dec 12, 2023 04:27 PM 
Status changed from (2) Scheduled to (1) Pending
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Andrew Zhen Dec 12, 2023 04:27 PM 
They said they will bring the computer back to UCS 
once they finish moving over files
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Andrew Zhen Dec 12, 2023 04:26 PM 
Set-up complete // they need time to back-up their 
computer because they forgot to bring their 
external drive.
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Andrew Zhen Dec 12, 2023 02:42 PM 
****This is an outgoing email****
Hello Eric,

Where are you located on campus so we can get this 
setup sorted.

Andrew
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Andrew Zhen Dec 12, 2023 09:05 AM 
Status changed from (6) Ready to Deliver to (2) Scheduled
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Andrew Zhen Dec 12, 2023 09:04 AM 
****This is an email****
Hello Eric,

Yes, that will work!

I'll be able to offer you my assistance backing up 
your computer during the set-up.

We have a two-week policy to ensure staff are able 
to get their data back if they forgot to grab it 
before it's wiped.

Best,
Andrew - UCS Tech
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Andrew Zhen Dec 12, 2023 09:03 AM 
****This is an email****
Hello,

I should be there around 2-3pm. Does that work? 
Also, could I get help backing up to the H:drive?  
I just want to make sure it's done correctly 
before everything gets wiped. 

Thank you!
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Andrew Zhen Dec 11, 2023 03:06 PM 
****This is an outgoing email****
Hi Eric,

For sure! What would be the most convenient time 
for you?

We can help you install the setup from 9 AM to 5 
PM.

Cheers,
Andrew
---
UCS Tech
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Andrew Zhen Dec 11, 2023 03:03 PM 
****This is an email****
Hello,

Thank you for your help! Is there someone who can 
help me with the setup tomorrow afternoon?
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Andrew Zhen Dec 11, 2023 12:18 PM 
****This is an outgoing email****
Hello Eric,

As for your first question, you can make a Time 
Machine backup or transfer files to your personal 
H: drive. With a Time Machine backup you can 
restore your backup on your new macbook.

The setup comes with a monitor, docking station, 
and laptop. The setup takes about 30 minutes to do 
in your office.

Lastly, this is a new Apple Macbook Pro 14-in M2 
Pro with 16 GB RAM 512 GB of storage.

Best,
Andrew
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Andrew Zhen Dec 11, 2023 12:18 PM 
****This is an email****
Hello,

Great! I can try to make plans to stop in next 
week. I have a few questions:
1. Are you able to transfer everything over from 
my current MacBook?
2. How long will the setup take?
3. Is it a new MacBook? If so, just out of 
curiosity, do you have more information on it?

Thank you!
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Andrew Zhen Dec 06, 2023 10:07 AM 
****This is an outgoing email****
Hi Eric,

We were just emailing you regarding a service 
request that we have for you. (#81789)

GFA setup for Eric Wallace replacing  W20171272

We have your new setup ready and only needs to be 
scheduled. What is the best time to schedule from 
Monday - Friday 8 AM to 5 PM?

Best,
Andrew Zhen - UCS Tech
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Andrew Zhen Nov 29, 2023 03:41 PM 
Status changed from (1) Pending to (6) Ready to Deliver
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Andrew Zhen Nov 29, 2023 03:41 PM 
Imaged, placed back on rack
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Joanie Kinnaman Nov 22, 2023 10:28 AM 
inv 2023-0357
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Joanie Kinnaman Nov 22, 2023 10:16 AM 
laptop: 20230036[Edit Inv]
MONITOR: 20230086[Edit Inv]
dock: 20230047[Edit Inv]
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