Task reassigned to Jack Martinis.

He emailed back today and said that John helped him at some point recently and he has been using his phone as a hotspot, and that we can close this ticket.

****This is an outgoing email****
Hi Kenneth,

I need some additional information regarding service request #81809

Description: Macbook can't connect to mobile hotspot 

I am emailing because I didn't get a response to my last one - 


Are you able to see your iphone hotspot on the network menu when you open up the wifi menu? Or, does it show up and just not connect? Or, does it connect and simply not have internet access?

-Jack Martinis, UCS Tech.

****This is an email****
The laptop I have been provided with is not 
working for me.  As I have explained before, since 
UCS updated the operating system on the machine 
last week I am no longer able to use my phone as a 
hotspot when working from home. This means of 
connecting to the internet so that I can log in to 
Portal and do work for the university has been 
working for me for several years, until the 
changes made by UCS last week. But now it doesn’t 
work. 

Please help me.  I am hired by the university to 
teach classes, and the so called solution you 
provided for me last week is making it extremely 
difficult for me to do this work.  You call 
yourself University Computing Solutions.  What do 
I have to do to get a solution? So far all I have 
received is a problem. 

laptop was not seeing the hotspot, instructed Ken to 
update iPhone and try again.

****This is an email****
Tomorrow I'll be in my office between noon and 2, 
and I can come back here at 4.  Otherwise I'm in 
the classroom.  The simplest way to be in touch 
with me is by email.  

****This is an email****
WOU number is 20191089.  I have restarted the 
machine a couple of times since last week.  I 
believe that my phone service does provide 
unlimited data.  I've been using the phone as a 
hotspot successfully from home for the last three 
years, including with this laptop.  My ability to 
do so went away last week after the new operating 
system was installed.  -kk