Service Request Ticket

Service Request Information

CONTACT	Name	New, Faculty/Staff	Date	Nov 28, 2023 03:19 PM
	Department	University Computing Solutions	Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20160266 (opens in a new window)	Bldg/Room	ACK 175
	Service Tag	GRG9QD2	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	GRG9QD2	Location	Jodi Reimer, Housing
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2016005511
	Wired NIC	18:66:DA:14:D1:54

TECHS	Submitted by	Kyla Aitaro	Contact	aitarok@wou.edu	88925
	Primary Technician		Contact	peppers@wou.edu	88956

Entered by	Date	Memo
Shandelle Plasker			Email Public
Entered by	Date	Memo
Shandelle Plasker	Dec 04, 2023 01:16 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shandelle Plasker	Dec 04, 2023 01:16 PM	Janelle was moved and no longer needed access to this printer.	Add Attachment
Monica Valencia	Dec 01, 2023 08:52 AM	Task reassigned to Shandelle Plasker.	Add Attachment
Monica Valencia	Dec 01, 2023 08:51 AM	**This is an email** Hello Janelle, We have a Service Request # 81813 about not being able to print to UR-Clean. Are you still experiencing this issue?	Add Attachment
Monica Valencia	Nov 30, 2023 04:05 PM	Task reassigned to Monica Valencia.	Add Attachment
Monica Valencia	Nov 28, 2023 04:10 PM	I am getting communication from the printer and was able to send a test print from threesisters successfully. Will need to contact user for additional information or see if they are receiving some sort of error	Add Attachment
Kyla Aitaro	Nov 28, 2023 03:34 PM	Printer info: Printer name: UR-Clean on ThreeSisters Printer W#: W20171005	Add Attachment
Kyla Aitaro	Nov 28, 2023 03:20 PM	user computer W#: W20160266	Add Attachment
Kyla Aitaro	Nov 28, 2023 03:20 PM	Contact Info: Janelle Hampton;hamptonj@mail.wou.edu; ext.89793	Add Attachment Public
Kyla Aitaro	Nov 28, 2023 03:19 PM	user has been unable to print since the network outage. Sam tried to assist in troubleshooting: -restart computer -restart printer user is still having no luck	Add Attachment