Service Request Ticket - # 81818

Service Request Information

CONTACT Name Student, Student   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 29, 2023 08:20 AM
Department Phone 88925
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20220069[Edit Inv] (opens in a new window) Bldg/Room WEST 113A
Service Tag Description Apple 16-inch MacBook Pro: Apple M1 Max Chip with 10-core CPU and 32-core GPU, 1TB SSD - Space Gray #MK1A3LL/A
Serial No. SR72M9PW71X Location Bojan Ilievski

CPU Apple M1 chip with 8-core CPU


OS Unknown Software

Wireless NIC BC:D0:74:73:5D:F8


Bluetooth NIC BC:D0:74:69:CE:6C

TECHS Submitted by Michael Volkmann Contact volkmannm@wou.edu 88188
Primary Technician Contact volkmannm@wou.edu 88188

Tracking

Entered by Date Memo
Michael Volkmann
Email

Public
Entered by Date Memo
Michael Volkmann Dec 05, 2023 08:18 AM 
Status changed from (1) Pending to (5) Completed
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Michael Volkmann Dec 05, 2023 08:18 AM 
Task reassigned to Michael Volkmann.
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Michael Volkmann Dec 05, 2023 08:17 AM 
Double checked. Looks good now.
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Jack Martinis Nov 29, 2023 03:56 PM 
We went to check this out and we couldn't find the cause - we checked sophos, found the warning, and clicked on it - it said that the file was removed / couldn't be found, and it seems to have taken care of itself. No blaring warnings from sophos upon initially opening it, have Michael double check from our end.
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Jack Martinis Nov 29, 2023 03:05 PM 
Emailed Bojan asking for availability to take care of this.
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Michael Volkmann Nov 29, 2023 08:20 AM 
Sophos is warning about malware that needs to be removed manually:

Manual cleanup required: 'Mal/DocDl-J' at 
'/private/var/folders/lq/p_g_1srn6114d5n8y1pjs2lhfys9x8/T/com.apple.mail/TemporaryItems/NSIRD_Mail_dna9SJ/867773765.zip'
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