Service Request Ticket

Service Request Information

CONTACT	Name	Deets, Amber	Date	Nov 29, 2023 09:22 AM
	Department	Graduate Studies	Phone	88492
	Location		Email	deetsa@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20160898 (opens in a new window)	Bldg/Room	APSC 102
	Service Tag		Description	Apple Mac Pro 3.5GHz 6-Core Intel Xeon E5 #MD878LL/A
	Serial No.	F5KTN07CF693	Location	Kevin Walczyk, Mac Pro station CMID
	CPU	3.5GHz 6-Core Intel Xeon E5 wi/ 12MB L3
	OS	MAC OS X 10.12 (macOS Sierra)	Software	MS OSX 10.* comes pre-installed with iLife '11; Microsoft Desktop Education license allows install of Office 201* for MAC XXXX2016005511; Apple Logic Pro from MusicDept licenses(license #5)(JAMF)
	Wired NIC	00:3E:E1:CC:56:18
	Wired NIC	00:3E:E1:CC:56:19
	Wireless NIC	14:BD:61:F0:24:58
	Bluetooth NIC	14:BD:61:F0:24:59

TECHS	Submitted by	Cadance Bunch	Contact	cabunch21@wou.edu	88925
	Primary Technician		Contact	tbenedettiwhite20@wou.edu	88925

Entered by	Date	Memo
Tony Benedetti White			Email Public
Entered by	Date	Memo
Tony Benedetti White	Nov 29, 2023 09:55 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Tony Benedetti White	Nov 29, 2023 09:55 AM	Task reassigned to Tony Benedetti White.	Add Attachment
Tony Benedetti White	Nov 29, 2023 09:55 AM	Awesome, thank you so much!	Add Attachment
Tony Benedetti White	Nov 29, 2023 09:48 AM	**This is an outgoing email** It's Tony with UCS, you can go ahead and restart your printer and it should work now!	Add Attachment
Tony Benedetti White	Nov 29, 2023 09:45 AM	port needed activation after move	Add Attachment
Cadance Bunch	Nov 29, 2023 09:22 AM	**This is an email** AD-Breedlove printer	Add Attachment
Cadance Bunch	Nov 29, 2023 09:22 AM	**This is an email** It won't print even thought we choose that printer and no error comes up	Add Attachment
Cadance Bunch	Nov 29, 2023 09:22 AM	**This is an email** Good morning, I have reset and shut the printer off and turned it back on and we still can't see to get the printer to work. This printer was moved right before the portal was down so there may be something else that is the problem.	Add Attachment