Service Request Ticket - # 81822

Service Request Information

CONTACT Name Mortensen, Cameron   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 29, 2023 12:14 PM
Department VP Student Affairs Phone 88423
Location Email mortensenc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20180679[Edit Inv] (opens in a new window) Bldg/Room ITC 008
Service Tag Description Apple 13-inch MacBook Pro, Space Gray #MPXT2LL/A
Serial No. SFVFY2FVZHV29 Location Loaner || Loaner Shelf

CPU Intel Core i5(2.3GHz dual-core, 64MB eDRAM)


OS MAC OS X 10.14 (Mojave) Software MSDesktopEdOffice201*MAC XXXX2018007938;

Wireless NIC 38:F9:D3:6D:91:C8


Bluetooth NIC 38:F9:D3:5C:F8:A1

TECHS Submitted by Mary Dycus Contact mdycus20@wou.edu 88925
Primary Technician Contact rmartinis22@wou.edu 88925

Tracking

Entered by Date Memo
Jack Martinis
Email

Public
Entered by Date Memo
Jack Martinis Nov 29, 2023 03:06 PM 
Task reassigned to Jack Martinis.
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Jack Martinis Nov 29, 2023 03:06 PM 
Status changed from (1) Pending to (5) Completed
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Jack Martinis Nov 29, 2023 03:06 PM 
I added their admin rights after hopefully doing a fix for the other computer in question, and hopefully they won't need to even use this loaner. Closing ticket.
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Mary Dycus Nov 29, 2023 12:15 PM 
****THIS IS A GCHAT****
Thank you so much! The number is 20180679[Edit Inv] and I'm 
in WUC 203C. I'll be around today between 1:30-
3:00 or 4:00-5:00 ; tomorrow between 1:00-2:00 or 
3:00-4:00 ; and Friday anytime after 1:00pm.
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Mary Dycus Nov 29, 2023 12:14 PM 
****THIS IS AN OUTGOING GCHAT****
Yeah, I can do that! I will have to put in another 
Service Request for you. What is the WOU number 
for your laptop? Where are you located? And what 
time and day works best for a tech to come and 
visit?
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Mary Dycus Nov 29, 2023 12:14 PM 
****THIS IS A GCHAT***
Sorry, one other question - in the meantime, would 
it be possible to have someone come help me update 
Zoom on the spare laptop I'm using? It requires an 
admin login to download the update.
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