closing ticket, got the loaners back and he got his new machine back. We have both the loaners, as well as his original machine.

he logged into 20200265 just fine, and I made sure everything was set up right. He said it all looked good, made sure the WOU # was right, made sure the wifi was set with his credentials as well as on wou secure and not our wifi (wou-support).

****This is an outgoing email****
Hi Darryl,

I need some additional information regarding service request #81828

Description: 20190853 has repeating keys, out of warranty.

I just wanted to remind you that we still have your new laptop to swap out with the loaner. If you have any availability today or next week, let us know around the time of your arrival so we can best prepare for the swap.

-Jack Martinis, UCS Tech.

I am uploading the contents of the time machine backup to his 'new' macbook now.

****This is an outgoing email****
Hi Darryl,

I need some additional information regarding service request #81828

Description: 3/5/24 @ 2pm OPE 212 - 20190853 has repeating keys, out of warranty.

I am writing because I am just now taking my lunch and may be a 5-10 minutes past our 2pm scheduled time, does this still work for you?

-Jack Martinis, UCS Tech.

****This is an outgoing email****
Hi Darryl,

I need some additional information regarding service request #81828

Description: 3/5/24 @ 2pm OPE 212 - 20190853 has repeating keys, out of warranty.

I just wanted to confirm we were still good for 2pm today in OPE 212,

I hope your day is going well!
-Jack Martinis, UCS Tech.

bring an external drive that is cleared for a time machine backup.

confirmed that time, scheduled.

****This is an outgoing email****
Hi Darryl,

I need some additional information regarding service request #81828

Description: 20190853 has repeating keys, out of warranty.

We were wanting to swap your problematic macbook out with a 2020 macbook pro - whenever you have availability, we would like you to come into UCS or we could meet you somewhere on campus to make a time machine backup of your loaner laptop to put on the replacement machine. This may take upwards of an hour. 

Also, when we swap this laptop out for a 2020, the GFA replacement date will be replaced with 2020 as well - so the laptop won't be upgradeable for an additional year.

This 2020 laptop is only capable of outputting to one monitor, as well;

if these are all fine for you, we can schedule a time to back your loaner up and install it on a 2020 macbook.

Let me know if there are any questions,

-Jack Martinis, UCS Tech.

Richard:

A 2020 MacBook Pro works for me.   I'm in Canada until Feb 19th.  I can stop by anytime after Feb 20th to male the swap.  Please confirm that you can transfer all the files and apps to the new device.

Thanks,
Darryl

possibly able to swap this for a 1:1 replacement with similar vintage macbook in our current stock.

We reinstalled and did basically everything to try and 'fix' any software issues with this macbook; after everything, it's battery is still bad, it's trackpad is unresponsive, and there are still keys double or triple tapping. Laptop is under my desk, and we are going to talk about replacement with a similar model macbook or something like that when we come back over the break.

Laptop if it does get fixed at all could potentially lose it's data because they may replace the whole bottom half, along with its ssd. 

loaner sr: 81986

****This is an outgoing email****
Hi Darryl,

I need some additional information regarding service request #81828

Description: 20190853 has repeating keys, out of warranty.

Were you able to ever drop this off with us and grab a loaner?

-Jack Martinis, UCS Tech.

****incoming****

Yes, I agree.  Jack:  When is a good time to drop it off?  Darryl

****incoming****

Jack:  Thanks for the information on repairing my WOU laptop keyboard. I will forward this information to our Program and Facilities Coordinator, Nicole Morgan.  

Nicole & Laura:  Please let me know if you would like to respond to Jack or if you would prefer that I handle it.  

Thanks,
Darryl

19.95 is a general estimate fee, it possibly could cost more or less.

https://support.apple.com/keyboard-service-program-for-mac-notebooks