Service Request Ticket - # 81837

Service Request Ticket - # 81837

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Service Request Information

CONTACT	Name	Scott, Karen	Date	Nov 30, 2023 12:25 PM
	Department	Humanities Division	Phone	88906
	Location		Email	scottk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130865 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	43W8V12	Description	Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
	Serial No.	43W8V12	Location	PDR
	CPU	Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Office Pro Plus 2013 downgraded to 2010 from P0094150
	Wired NIC	34:17:EB:A5:49:6D

TECHS	Submitted by	Sam Sevugan	Contact	ssevugan20@wou.edu	88925
	Primary Technician		Contact	bparksion23@wou.edu	88925

Tracking

Entered by	Date	Memo
Brady Parksion			Email Public
Entered by	Date	Memo
Brady Parksion	Dec 13, 2023 03:04 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jack Martinis	Dec 13, 2023 12:59 PM	Task reassigned to Brady Parksion.	Add Attachment
Brady Parksion	Dec 11, 2023 11:46 AM	**This is an outgoing email** Hi Karen, I need some additional information regarding service request #81837 Description: Hard Drive Cannot Be Found The computer is ready to head back to you whenever you are available. I’m here until 4 pm today if you have time today. If not let me know what your schedule looks like for the rest of this week. Thanks, -Brady University Computing Solutions	Add Attachment Public
Brady Parksion	Dec 11, 2023 11:45 AM	Computer reimage	Add Attachment
Brady Parksion	Nov 30, 2023 03:47 PM	Need to replace hard drive. Imaging having issue formatting and partitioning disk.	Add Attachment
Brady Parksion	Nov 30, 2023 02:38 PM	Imaging on second imaging stations.	Add Attachment
Brady Parksion	Nov 30, 2023 02:11 PM	Computer doesn’t seem to have windows installed, picked up computer. Going to reimage it to resolve the problem.	Add Attachment
Brady Parksion	Nov 30, 2023 12:34 PM	**This is an outgoing email** Hi Karen, I need some additional information regarding service request #81837 Description: Hard Drive Cannot Be Found Hello Karen, I'll be able to come by later today to look at this issue. What does your availability look like for the rest of today? Thanks, -Brady	Add Attachment Public
Sam Sevugan	Nov 30, 2023 12:31 PM	**This is an email** Thanks, Sam. I have a key to get into that office, so please have them schedule with me to let them in. Email or phone: 8-8906. Karen	Add Attachment
Sam Sevugan	Nov 30, 2023 12:28 PM	Location: Bell 123	Add Attachment
Sam Sevugan	Nov 30, 2023 12:25 PM	**This is an email** Frank retired many years ago. This is in a shared NTT office – and we are hiring someone who will be starting winter term. I was prepping the office, and checked the computer…	Add Attachment
Sam Sevugan	Nov 30, 2023 12:25 PM	**This is an email** Hi Sam, When it re-booted, it said “Hard drive cannot be found”. Karen	Add Attachment
Sam Sevugan	Nov 30, 2023 12:25 PM	**This is an email** Hello UCS, We have a computer located in BELL 123 and just turned it on – it says it has a hard drive error. When it says that, is it able to be repaired? The ID number is: 20130865. Karen	Add Attachment