Service Request Ticket - # 81838

Service Request Ticket - # 81838

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Service Request Information

CONTACT	Name	Student, Student	Date	Nov 30, 2023 03:09 PM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20160433 (opens in a new window)	Bldg/Room	ITC 302
	Service Tag		Description	Xerox Phaser 6700/DN Color Laser Printer
	Serial No.	AB9787586	Location	professor office area
	Model	6700/DN	Hostname	cs-java.wou.edu
	Notes	Duplex/two-sided printing standard, Letter to Legal (8.5 in x 14 in), 2400dpi x 1200dpi (B&W) & 2400dpi x 1200dpi (color), maximum Duty Cycle1 120,000 images/month Recommended Monthly Print Volume: From 2,000-14,000pages up to 47 ppm(mono)/up to 47 ppm(color) capacity: 1250 sheets Tray 1 (Multipurpose tray): 150 sheets, Tray 2: 550 sheets; Gigabit LAN Ethernet or USB 2.0; NETWORK PRINTER IP ADDRESS:140.211.114.17	Ink/Toner Refill	Standard-capacity toner cartridge: Black: part#106R01506, Cyan: part#106R01503, Magenta:part#106R01504 Yellow: part#106R01505 and High-capacity toner cartridges: Black part#106R01510, Cyan: part#106R01507, Magenta: part#106R01508, Yellow: part#106R01509;
	Wired NIC	9C:93:4E:85:44:EA

TECHS	Submitted by	Kyla Aitaro	Contact	aitarok@wou.edu	88925
	Primary Technician		Contact	valenciam@wou.edu

Tracking

Entered by	Date	Memo
Monica Valencia			Email Public
Entered by	Date	Memo
Monica Valencia	Nov 30, 2023 04:00 PM	Task reassigned to Monica Valencia.	Add Attachment
Monica Valencia	Nov 30, 2023 04:00 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Monica Valencia	Nov 30, 2023 04:00 PM	Printer is working properly. The side the door wasn't closed all the way	Add Attachment
Kyla Aitaro	Nov 30, 2023 03:40 PM	**This is an email** Hello, right now on the display screen there is no error. But when you print it makes a noise and probably something needs to be checked physically. I tried from my laptop and there is not really anyone to test from another computer but I think it is the same problem even for other computers. The ip of the printer I am able to ping from my computer so it has a connection. Today there are no students around to print. Thank you, Arsilda	Add Attachment
Kyla Aitaro	Nov 30, 2023 03:18 PM	**This is an OUTGOING email Hi Arsilda, I have created a service request for this SR#81838 for our techs to come over and take a look at it as soon as they can! Just wanting to make sure: - do the students wanting to print have print credits? (sometimes this may be the case) -also, have you tried using other computers to print through the printer 20160433? - is there an error message displaying in the printer screen? if so, could you provide it? The more information you provide can help our techs gather enough troubleshooting methods before setting out to come take a look. Best, Kyla	Add Attachment
Kyla Aitaro	Nov 30, 2023 03:10 PM	Contact Info: Arsilda Printzian; printziana	Add Attachment Public
Kyla Aitaro	Nov 30, 2023 03:09 PM	**This is an email** Hello, we are having some problems with the printer xerox phaser 6700: 20160433 in the ITC building in room 302 student workspace. We would appreciate to check it today. we are having problems when we want to print: It makes a noise and does not print, I took a paper that was stack there but does not print.	Add Attachment