Service Request Ticket - # 81845

Service Request Information

CONTACT Name Pagel, Lori   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 01, 2023 10:22 AM
Department Library & Media Services Phone 88881
Location Email pagell@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Monitor Edit WOU # 20181294[Edit Inv] (opens in a new window) Bldg/Room HL 224
Service Tag C48GWQ2 Description Dell 24 Monitor 23.8in LED w/ webcam&spkr #P2418HZ
Serial No. C48GWQ2 Location HL224 Study Room
TECHS Submitted by Laurie McCoy Contact lmccoy21@wou.edu 88925
Primary Technician Contact tbenedettiwhite20@wou.edu 88925

Tracking

Entered by Date Memo
Tony Benedetti White
Email

Public
Entered by Date Memo
Tony Benedetti White Dec 01, 2023 02:22 PM 
Status changed from (1) Pending to (5) Completed
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Tony Benedetti White Dec 01, 2023 02:22 PM 
Task reassigned to Tony Benedetti White.
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Tony Benedetti White Dec 01, 2023 02:20 PM 
replaced 20140133[Edit Inv] with 20140124[Edit Inv]. works now.
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Tony Benedetti White Dec 01, 2023 10:47 AM 
20140133[Edit Inv] is thin client, it has a brooken USB port. 
swapping with one from 002
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Laurie McCoy Dec 01, 2023 10:22 AM 
****This is an email****
Good morning. We have a computer in one of our 
study rooms (room 224) that is flashing a signal 
that says "USB over current status detected." I 
tried unplugging everything and replugging it back 
but it still has that message. I am wondering if 
we can get someone to take a look at that computer 
today. The computer number is 20181294[Edit Inv].

Thanks,
Skylar (information desk)
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