Service Request Ticket - # 81848

Service Request Information

CONTACT Name New, Faculty/Staff   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 01, 2023 02:24 PM
Department University Computing Solutions Phone 88925
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20190349[Edit Inv] (opens in a new window) Bldg/Room TODD 233
Service Tag DTFG0Z2 Description Dell Latitude 5290 2-in-1 (i5-8350U quad 1.7GHz)
Serial No. DTFG0Z2 Location ERS workstations, Ami Russell

CPU Intel Core i5-8350U 8thGen(Quad 1.7GHz, 6M Cache)


OS Windows 10 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2019009325;

Wireless NIC DC:71:96:2F:4B:BC


AUX NIC 98:E7:43:AF:F7:04

TECHS Submitted by Kyla Aitaro Contact aitarok@wou.edu 88925
Primary Technician Contact azhen23@wou.edu 88925

Tracking

Entered by Date Memo
Andrew Zhen
Email

Public
Entered by Date Memo
Andrew Zhen Dec 06, 2023 02:57 PM 
Task reassigned to Andrew Zhen.
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Andrew Zhen Dec 06, 2023 02:57 PM 
Status changed from (1) Pending to (5) Completed
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Andrew Zhen Dec 06, 2023 02:57 PM 
Helped them login on campus, added vpn & admin 
rights, helped them set-up hotspot.
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Monica Valencia Dec 06, 2023 08:35 AM 
Task reassigned to Jack Martinis.
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Kyla Aitaro Dec 01, 2023 02:31 PM 
user will be coming in on Wednesday, Dec. 06 @ 2pm. 
user is also requesting a pocket wifi hotspot for 
the device(contacting Nathan about it)
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Kyla Aitaro Dec 01, 2023 02:24 PM 
Contact Info: Madeline Benfield; mbenfield@mail.wou.edu; V00397067
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Public
Kyla Aitaro Dec 01, 2023 02:24 PM 
****This is an email****
Hi there,

I just spoke to someone from UCS on the phone 
about a device I'm hoping to get setup/connected 
to VPN as a remote employee, as well as get a 
Hotspot for this device.

I work remotely for TRI in Multnomah County. They 
want me to use this Dell tablet device when I am 
visiting programs for work, and I will need WIFI 
access on this device as well. TRI mailed me the 
tablet (property #20190349) but I am not able to 
login into the device with my WOU credentials. I'm 
assuming I will need to bring the device to campus 
to get all set up. I plan to come to campus next 
Wednesday, December 6, around 2 pm. Hoping I can 
get the device set up for remote work as well as a 
hotspot at that time.

Please let me know if there's any other 
information you need from me.

Thanks so much,
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