Service Request Ticket

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	Groshong, Cara	Date	Dec 01, 2023 03:50 PM
	Department	Advancement & Foundation	Phone	88148
	Location		Email	groshonc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20210411 (opens in a new window)	Bldg/Room	COT 221
	Service Tag		Description	Apple MacBook Pro, 13-inch M1 Chip with 8-core CPU, Space Gray #Z11B
	Serial No.	SFVFGP00BQ05N	Location	Dina Miller's Office
	CPU	Intel Core i9 8core(2.3GHz, 16MB L3 cache)
	OS	Unknown	Software
	Wireless NIC	3C:06:30:52:EF:4A
	Bluetooth NIC	3C:06:30:5A:A2:32

TECHS	Submitted by	Kyla Aitaro	Contact	aitarok@wou.edu	88925
	Primary Technician		Contact	chreha21@wou.edu	88925

Tracking

Entered by	Date	Memo
Charlee Hreha			Email Public
Entered by	Date	Memo
Charlee Hreha	Dec 08, 2023 11:55 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Charlee Hreha	Dec 08, 2023 11:55 AM	Task reassigned to Charlee Hreha.	Add Attachment
Charlee Hreha	Dec 08, 2023 11:55 AM	Updated in inventory. Set-up complete, admin rights bestowed.	Add Attachment
Monica Valencia	Dec 08, 2023 08:32 AM	Account Created. Username millerdp	Add Attachment
Brady Parksion	Dec 06, 2023 10:10 AM	**Incoming Email** Ok, sounds good. Thanks for confirming! Cara	Add Attachment
Brady Parksion	Dec 06, 2023 10:07 AM	Computer placed on setup shelf with Dock: 20200890 Monitor: 20200296	Add Attachment
Brady Parksion	Dec 06, 2023 10:06 AM	**Outgoing Email** Good Morning Cara, With an Apple computer we are unable to have two monitors set up. We can have one monitor and then the screen for the laptop as well. We do have the dock, keyboard, mouse, and the laptop itself. If you have any questions about this please feel free to let me know. -Bady University Computing Solutions	Add Attachment
Brady Parksion	Dec 06, 2023 10:06 AM	**Incoming Email** Hi Brady, It appears that UCS took all the computer equipment from our offices when Joanie did the inventory check this last year. Dina will need two monitors, docking station, keyboard, mouse, the whole set-up. She is here today, although I know you haven't seen anything from HR yet. Thank you, Cara	Add Attachment
Brady Parksion	Dec 06, 2023 10:05 AM	**Outgoing Email** Hello Cara, No problem. The licensing part should take place once HR has an account made for her. I'm working on getting the macbook setup, so we will be ready to go. We do need to have an account for her before we can set up the equipment though. Thanks, -Brady University Computing Solutions	Add Attachment
Brady Parksion	Dec 06, 2023 10:05 AM	**Incoming Email**	Add Attachment
Brady Parksion	Dec 06, 2023 10:04 AM	Hi Brady, Dina's not in the system yet, but I believe she's either working on her paperwork or submitted it yesterday, but we know it'll take a couple of days to go through to you. We just need to make sure it's an Apple and includes the basic software like Word, Excel, etc. Also, please include a license for Adobe so she can edit PDF's. I've added Katie to this email in case she can think of anything else Dina might need loaded on the computer. Thank you! Cara	Add Attachment
Brady Parksion	Dec 05, 2023 08:41 AM	20211245 is reimaged, swapping it out for a Mac per email request. New Laptop: 20210411	Add Attachment
Brady Parksion	Dec 05, 2023 08:39 AM	**This is an outgoing email** Hi Cara, I need some additional information regarding service request #81850 Description: New Employee Computers for Dina Miller (starting date 12/06) GFA Pool I've been working on getting this laptop ready. I was wondering if there was any additional software that would be needed on this computer. We also don't see this new employee in the system yet, have they completed their HR paperwork at this time? Thanks for your help, -Brady University Computing Solutions	Add Attachment Public
Mary Dycus	Dec 04, 2023 11:17 AM	**This is an email** Hi, We just heard from our new employee that's starting this Wednesday that she would prefer an Apple over a Dell. I'm hoping she's doing her paperwork today, so hoping you hear from HR by Wednesday. We still don't have an office assigned to Dina, but that will also be resolved by Wednesday and I'll let you know. Thank you! Cara Cara Groshong Operations & Finance Director Advancement \| WOU Foundation Western Oregon University wou.edu/give \| 503-838-8148	Add Attachment
Charlee Hreha	Dec 04, 2023 09:18 AM	Laptop: 20211245	Add Attachment
Monica Valencia	Dec 04, 2023 09:00 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Kyla Aitaro	Dec 01, 2023 03:53 PM	Dina will need a dell laptop Monica will check with inventory if David Beasley is able to carry over his current equipment from COE over	Add Attachment
Kyla Aitaro	Dec 01, 2023 03:50 PM	Cara Groshong 3:22 PM (27 minutes ago) to me Hi, Dina Miller starts 12/9 and she is replacing Sabra Jewell, kind of. It's technically a new position, but it's a major gift officer like Sabra was. David Beasley starts 12/18 and currently works in the COE. He is replacing Morgan Harris. He would like an Apple, not a Dell. I'm hoping we can work to find out what he needs so it's ready for him to go on 12/18. Both will be in the Cottage, and we have several open offices for them to choose from. All I know for now is that they'll be on the second floor. I can ask David to come by and choose his office next week. Dina will be here next week as well, so they'll both get figured out pretty quickly! Thanks, Cara	Add Attachment